Welcome to arenaflex
arenaflex is a global leader in delivering care, aided by technology, to help millions of people live healthier lives. Our organization is guided by a strong culture of diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to make a real impact on the communities we serve. As a customer service representative at arenaflex, you will be at the forefront of advancing health equity on a global scale, connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.
Job Overview
We are seeking a highly skilled and compassionate customer service representative to join our team in Golden, CO. As a remote worker, you will have the flexibility to telecommute from the comfort of your own home, while still being an integral part of our dynamic team. This is a full-time position, working 40 hours a week, Monday through Friday, with occasional overtime as needed. You will be required to work one of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm.
Primary Responsibilities
- Answer a minimum of 60-75 incoming calls daily from patients, providers, specialty offices, pharmacies, and other stakeholders, providing exceptional customer service and support.
- Schedule office visits, annual wellness visits, and other appointments for internal medicine and family practice primary care offices.
- Request medication refills, referrals, and send messages on behalf of patients, providers, or specialty offices, ensuring timely and effective communication.
- Navigate multiple Electronic Health Record systems, maintaining accurate and up-to-date patient information.
- Follow ROI/HIPAA protocols, ensuring the confidentiality and security of patient data.
- Register new patients and input patient demographics and insurance information, maintaining accurate and complete records.
- Attend monthly staff meetings, either in person or virtually, to stay informed and aligned with team goals and objectives.
- Attend quarterly on-site trainings, enhancing your skills and knowledge to deliver exceptional patient care and support.
Requirements and Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High School Diploma / GED
- Must be 18 years old or older
- 1 year of experience in a customer service environment, using phones and computers as primary job tools
- Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Ability to type at an average speed of 40 words per minute
- Ability to troubleshoot IT/Computer issues independently
- Ability to complete the training onsite
- Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm, Monday - Friday, with occasional overtime as needed
Preferred Qualifications
- 1 year of prior healthcare experience
- Knowledge of Medical Terminology
Telecommuting Requirements
To be eligible for this remote opportunity, you must:
- Reside within 30 miles of the office location at 1707 Cole Blvd, Golden, CO
- Have a dedicated work area established that is separated from other living areas and provides information privacy
- Have a reliable high-speed internet connection, approved by arenaflex
- Be able to keep all company-sensitive documents secure, if applicable
What We Offer
At arenaflex, we offer a comprehensive benefits package, including:
- Competitive hourly rate, ranging from $16.00 - $28.27 per hour, depending on experience and qualifications
- Incentive and recognition programs, rewarding your performance and contributions
- Equity stock purchase and 401k contribution, helping you plan for your future
- Comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for career growth and development, helping you achieve your professional goals
Our Culture and Values
At arenaflex, we are committed to creating a diverse and inclusive work environment, where everyone feels valued and respected. We believe that diversity creates a healthier atmosphere, and we are dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
How to Apply
If you are a motivated and compassionate individual, looking to make a real difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, outlining your experience and qualifications. We look forward to hearing from you and exploring how you can join our team at arenaflex.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.
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