Join blithequark's Customer Service Team: Elevating Athlete Experiences
At blithequark, we're passionate about delivering exceptional customer experiences that drive loyalty and satisfaction. As a leading brand in the sporting goods industry, we understand the importance of having a dedicated and skilled customer service team that can provide top-notch support to our athletes (customers). We're now seeking an experienced Customer Service Representative to join our remote team, working a 12-9PM EST shift. If you're a customer-service oriented professional with excellent communication skills and a passion for delivering white-glove service, we encourage you to apply!
About the Role
The Customer Service Representative role is a critical front-line position that connects blithequark to our athletes. As a Customer Service Teammate, you'll be responsible for assisting athletes with various aspects of their experiences with our brand, ensuring they receive the high-level support they need during their purchase journey. You'll work closely with individual stores and internal business partners to provide support and resolve athlete issues, driving first-call resolution and athlete satisfaction.
Key Responsibilities
- Assist athletes with product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements.
- Deliver first-call resolution with white-glove service by owning athlete issues to the point of resolution, demonstrating empathy and keeping athletes updated throughout the process.
- Handle escalated call transfers at a Tier II level support, researching, troubleshooting, and resolving athlete issues, and escalating issues that require deeper assessment or resolution.
- Work with individual stores and internal business partners to provide support and reach resolution related to athlete issues.
- Execute various back-office functions associated with customer inbound inquiries, including accurate logging and tracking of all incident information.
Essential Qualifications
To succeed in this role, you'll need:
- A High School Diploma or Equivalent.
- 1-3 years of experience in customer service, help desk, or related experience (retail-oriented experience is preferred).
- Excellent written and verbal communication skills.
- Strong interpersonal and client consultation skills.
- The ability to work effectively in a team environment.
- Self-motivation and a results-oriented mindset.
- Strong detail orientation and problem-solving capabilities.
- The ability to type 25 words per minute.
- Availability to work weekend days and holidays.
Preferred Skills and Competencies
We're looking for candidates who possess:
- Execution skills and a strong work ethic.
- A customer-service oriented mindset with a passion for delivering exceptional athlete experiences.
- The ability to work in a fast-paced, dynamic environment.
- Strong analytical and troubleshooting skills.
- Proficiency in handling multiple tasks and priorities.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to the growth and development of our teammates. As a Customer Service Representative, you'll have opportunities to:
- Develop your skills and expertise in customer service and support.
- Gain experience working with internal business partners and individual stores.
- Enhance your problem-solving and analytical skills.
- Advance your career within the company, with opportunities for professional growth and development.
Work Environment and Company Culture
As a remote teammate, you'll be part of a dynamic and inclusive team that values flexibility and work-life balance. At blithequark, we prioritize:
- A culture of excellence and customer-centricity.
- Diversity, equity, and inclusion.
- Teammate well-being and mental health.
- Opportunities for growth and development.
Compensation, Perks, and Benefits
We offer a competitive total rewards package that includes:
- A target salary range of $30,900 - $46,200.
- Incentives and performance-based bonuses.
- Equity and stock options.
- Comprehensive benefits, including health, dental, and vision insurance.
- Paid time off and holidays.
Join Our Team!
If you're a motivated and customer-service oriented professional looking for a challenging and rewarding role, we encourage you to apply to join our team at blithequark! As a Customer Service Representative, you'll play a critical role in delivering exceptional athlete experiences and driving business success. Apply now to start your journey with us!
Apply Now