At arenaflex, we're revolutionizing the fashion industry with our cutting-edge e-commerce platform, catering to the needs of millions of customers worldwide. As a trusted premium lifestyle brand, we're committed to delivering an exceptional customer experience that sets us apart from the rest. We're now seeking an experienced Customer Service Representative to join our dynamic team, providing top-notch support to our customers and helping us achieve our mission to become the top e-commerce brand in the world.
**About arenaflex**
arenaflex is a next-generation fashion retailer that has been at the forefront of the industry for over 16 years. With a vast and curated offering of over 45,000 apparel, footwear, accessories, and beauty styles, we've built a powerful platform that connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. Our commitment to innovation, data analytics, and marketing strategies has enabled us to redefine fashion retail for the 21st century.
**Our Culture**
At arenaflex, we're a dynamic bunch of high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. We're motivated by getting the company to the next level, and we promise to keep arenaflex a company where inspired people will always thrive. Our Instagram @arenaflexcareers and #lifeatarenaflex give you a behind-the-scenes look at our "corporate" lifestyle, showcasing the excitement and camaraderie that comes with working with us.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be the face of our brand, providing exceptional support to our customers through various channels, including inbound calls, chats, SMS, and emails. You'll be responsible for researching and resolving complaints, following up on written correspondence, and escalating issues to our customer service manager as necessary. Your strong customer orientation, excellent communication skills, and ability to work in a team environment will make you an invaluable asset to our team.
**Key Responsibilities**
* Answering inbound telephone calls and providing excellent customer support
* Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
* Responsible for researching and resolving complaints to ensure customer retention and satisfaction
* Follow up on all written correspondence and escalate to customer service manager on duty as necessary
* Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
**Required Competencies**
To perform the job successfully, an individual should demonstrate the following competencies:
* Ability to work in a team environment
* Ability to give and receive honest and direct feedback
* Strong customer orientation with desire and willingness to help
* Strong verbal and written communication skills
* Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
* Knowledge of apparel construction and fabrication and various fashion categories
* Ability to work required overtime when business needs warrant
* Schedule flexibility as shifts can change based on needs of our customers
**Remote Work Requirements**
* Ability to work autonomously in a virtual environment
* Must be reachable and available by telephone, email, and instant message during work hours
* Ability to meet set productivity standards on an ongoing basis
* Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
* Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
* Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
**Minimum Qualifications**
* Experience with Microsoft Word and Excel
* High School Diploma
* Type 50+ words per minute
**Preferred Qualifications**
* 1+ years in Customer Service, help desk, or call center experience
* Type 60+ words per minute
* Working knowledge of website navigation
**Compensation and Benefits**
A reasonable estimate of the current base hourly/salary range is $18.00/per hour to $20.00/per hour. arenaflex offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's inspiring, challenging, and rewarding. We offer:
* A dynamic and fast-paced work environment that's perfect for individuals who thrive in a high-energy setting
* Opportunities for career growth and development in a rapidly evolving industry
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
* Flexible work arrangements, including remote work options
* A culture that values diversity, inclusion, and employee well-being
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, and we'll review your qualifications and experience. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team.