At arenaflex, we're committed to helping individuals and families achieve their financial goals through our comprehensive life insurance solutions. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, providing expert guidance, and helping our clients navigate the complexities of life insurance. If you're passionate about delivering top-notch service, have a knack for problem-solving, and are eager to grow your career in a dynamic and supportive environment, we want to hear from you!
**About arenaflex**
arenaflex is a Fortune 100 company and industry leader, renowned for our commitment to innovation, inclusivity, and community involvement. With a rich history spanning over 175 years, we've built a legacy of stability and growth, driven by our diversified, multi-dimensional business portfolio. Our culture is built on the values of humanity and integrity, fostering an environment where employees feel valued, supported, and empowered to succeed.
**Role Overview**
As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional service to our clients, agents, and internal stakeholders. You'll be responsible for handling high-volume customer inquiries, educating clients on product features and benefits, and resolving complex issues with ease. Your expertise will be the key to delivering a seamless customer experience, ensuring that our clients feel confident and supported throughout their journey with us.
**Key Responsibilities**
* Handle high-volume customer inquiries via phone, email, or chat, providing expert guidance and resolving complex issues efficiently
* Educate clients on product features, benefits, and contract provisions, ensuring they understand their coverage and options
* Maintain a high level of customer satisfaction, meeting or exceeding departmental performance metrics
* Collaborate with internal teams to resolve issues, improve processes, and drive business growth
* Stay up-to-date on product knowledge, industry trends, and regulatory requirements to provide expert advice to clients
**What You'll Bring**
* Associate's degree or equivalent years of related experience
* Minimum 2 years of customer service and/or call center experience required
* Accountable, ethical, and good decision-making ability
* Strong problem-solving skills, with the ability to assess and take appropriate action
* Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner
* High school diploma or GED from an accredited school required
* Bonus points for:
+ Bachelor's degree or equivalent years of related experience
+ Bilingual – Spanish
+ Prior experience within the insurance industry
**Training & Development**
* Comprehensive paid Hybrid training program to learn about the insurance industry, product and policy provisions, and transaction processing
* Coaching and feedback provided to help you gain the necessary skills to be successful
* Career growth opportunities available, with a focus on developing your skills and expertise
* It is mandatory to attend all Sales and Service Center training, with the objective of obtaining the Florida Life and Variable Annuities License (#214)
* Preferred candidates hold a current/active Florida Life and Variable Annuities License (#214) with Continuing Education (CEs) with deadline not due within 90 days from date of hire
**Benefits & Perks**
* Standard medical, dental, and vision benefits
* Life insurance, short-term, and long-term disability benefits
* Vacation and holiday time off
* Paid training and professional development opportunities
* 401(k) with company match
* Cash value pension plan
* Tuition reimbursement
* On-site gym and cafeteria
* Employee discounts
* Employee resource groups
* Volunteer opportunities
* Casual dress code
**Work Environment**
* Hybrid work schedule – working remotely: Monday and Friday / on-site: Tuesday, Wednesday, and Thursday (up to the first 16 weeks)
* Full-time work from home after training
* Must live within 50 miles of our Tampa location (8641 Henderson Rd, Tampa, 33634)
**Compensation**
* Salary range: $35,000-$45,000 per year
* Overtime eligible: Nonexempt
* Discretionary bonus eligible: Yes
* Sales bonus eligible: No
* Actual base salary will be determined based on several factors, including individual experience, skills, qualifications, and job location
**Why Join arenaflex?**
* Be part of a Fortune 100 company and industry leader, renowned for our commitment to innovation, inclusivity, and community involvement
* Enjoy a dynamic and supportive work environment, with opportunities for career growth and development
* Make a meaningful impact in the lives of our clients, helping them achieve their financial goals and secure their future
* Enjoy a comprehensive benefits package, including medical, dental, and vision benefits, as well as paid training and professional development opportunities
* Be part of a culture that values diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels valued and supported
**How to Apply**
If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are eager to grow your career in a dynamic and supportive environment, we want to hear from you! Apply now and take the first step towards a rewarding career with arenaflex.