At arenaflex, we're on a mission to revolutionize the way people experience customer service. As a leading national brand in the beverage delivery space, we're committed to providing world-class service to our customers. We're seeking an experienced Customer Service Representative to join our team and help us achieve our goal of delivering exceptional customer experiences.
**About arenaflex**
arenaflex is a well-established company in the beverage delivery space, dedicated to providing healthy hydration solutions to our customers. We're passionate about delivering exceptional customer service and building long-lasting relationships with our clients. Our team is made up of talented individuals who share our vision of providing world-class service and making a positive impact on our customers' lives.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be the face of our company, providing exceptional customer service to our residential and commercial clients. You'll be responsible for responding to incoming calls, resolving customer issues, and providing creative solutions to meet their needs. If you're a customer service enthusiast with a passion for delivering world-class service, we want to hear from you!
**Responsibilities**
As a Customer Service Representative at arenaflex, your responsibilities will include:
* Responding to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
* Handling difficult customer calls in a courteous and professional manner
* Correctly entering information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
* Communicating company policies and providing creative approaches to resolve customer issues such as billing errors or service opportunities
* Displaying exceptional decision-making and problem-solving capabilities to take immediate action on all calls
* Achieving monthly sales/product education goals by making recommendations from our healthy hydration portfolio
* Using negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
* Primarily phone-based support
**Qualifications**
To be successful in this role, you'll need:
* A high school diploma, GED, or equivalent work experience
* Minimum of 1-year previous customer service and/or call center experience
* Previous experience with live chat and/or customer retention is a plus but not required
* Ability to thrive in a fast-paced environment
* Ability to display business maturity at all times and work efficiently without on-site supervision
**Technical Qualifications and Requirements**
To ensure your success in this role, you'll need:
* A space in your home suitable for the installation of a Home Agent workstation
* A work environment free from distractions, including any background noise that impacts the customer experience
* A tidy work environment suitable for safekeeping of confidential and sensitive customer information
* Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
* An internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
* Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
**Call Volume**
You can expect to handle approximately 40-50 calls per day.
**Benefits**
As a Customer Service Representative at arenaflex, you'll enjoy:
* Competitive compensation package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
**How to Apply**
If you're a customer service enthusiast with a passion for delivering world-class service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve.