Are you ready to embark on a journey of growth, learning, and self-discovery, both in and out of the workplace? Look no further than arenaflex, a dynamic and innovative company that's revolutionizing the way we think about customer service. As an Experienced Customer Service Representative, you'll be at the forefront of delivering exceptional experiences to our valued customers, while also developing your skills and advancing your career in a supportive and inclusive environment.
**Why You'll Love This Role**
As a Customer Service Representative at arenaflex, you'll have the opportunity to make a real difference in the lives of our customers, while also enjoying a range of benefits and perks that will enhance your work-life balance. Here are just a few reasons why you'll love this role:
* Collaborate with customers in a considerate, professional, and courteous manner, providing solutions to their queries and concerns.
* Work in a fast-paced environment, handling multiple tasks and priorities with ease and efficiency.
* Develop your skills and knowledge in customer service, with opportunities for training and professional development.
* Enjoy a competitive salary and benefits package, including medical, dental, and vision coverage.
* Take advantage of our 401(k) program, with employer contributions available after one year.
* Participate in our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**What You'll Do**
As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our valued clients, handling a range of tasks and responsibilities, including:
* Issuing, reissuing, and refunding traveler tickets
* Booking, ticketing, and confirming flight reservations
* Rebooking travelers on oversold flights and during irregular operations
* Performing traveler registration and front seat tasks, including correcting oversold seat tasks and issuing upgrades
* Issuing vouchers and coordinating with project workers for traveler lodging facilities, meals, and transportation
* Performing traveler loading, including ticket lift and ticket lift/check
* Working entryway peruser/scanner and related tasks, including pre-boarding, observing/checking carryon items, and leave line models
* Working jetways/spans for the purpose of boarding and deplaning travelers
* Making boarding and takeoff gate declarations
* Conveying domestic/international flight records
* Performing traveler service flight close-out methods
* Accepting, checking, and labeling travelers' luggage at destination points, full-service ticket counters, and premium ticket counters
* Maintaining the schedule of flight loading process
* Performing customer service hands-on training
* Processing and completing credit card luggage exchanges at stands in the ticket counter area and activation stations
* Helping travelers with self-service kiosk registration and booth luggage handling at ticket counters
* Managing lines at ticket counter stands and ticket counters
* Clearing/confirming international records at booths in the ticket counter area and activation stations
* Accepting and activating travelers' self-labeled bags at activation stations
* Helping clients requiring special assistance or in-station; helping boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or potentially unaccompanied minors
* Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Having standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
* Answering and assisting during security and emergency situations
* Providing interfacing traveler door information
* Providing quality customer service in a professional manner and according to American's standards
* Adhering to company policies, procedures, and performance guidelines
* Completing task-related stages of preparation
* Complying with applicable laws (e.g. DOT, FAA, TSA)
* Utilizing various internal resources/frameworks, including during customer interactions
* Wearing uniform as required by company policy
**All You'll Need for Success**
To succeed in this role, you'll need:
* A bachelor's degree and relevant professional training
* Bilingual language skills required in certain areas
* A valid driver's license as required by local authorities
* To meet FAA criminal history verifications to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable
* To obtain proper airport power and US Customs security identifications, if necessary
* Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
* To be eligible to work in the U.S.
**Preferred Qualifications**
* Training and earlier professional training
* Working knowledge of Sabre or other Traveler Service Framework
* Past face-to-face customer service experience
* Working in a high-speed environment
**What You'll Get**
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that will enhance their work-life balance and support their overall well-being. Here are just a few of the benefits you can expect:
* Medical, dental, and vision coverage from day one
* Health programs that provide you with the tools, resources, and support you need to be your best self
* A 401(k) program with employer contributions available after one year
* Extra benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more
**Join the arenaflex Family**
At arenaflex, we're proud to be a diverse and inclusive company that values the unique perspectives and experiences of our employees. Our 20+ Representative Business Asset Groups are dedicated to connecting our employees to our customers, suppliers, networks, and investors, helping employees reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world.
**Is This the Role for You?**
If you're ready to feel a deep sense of satisfaction and fulfillment as you do your part to keep the biggest carrier on the planet running smoothly, while also advancing your career and developing your skills, then this is the role for you. Apply today and let's build the future together!