Introduction to blithequark
blithequark is a leading full-range info-logistics provider, offering a comprehensive portfolio of air, sea, land transport, and warehousing services. With special expertise in information technology and supply chain optimization, blithequark operates over 160 offices in 40 countries worldwide, creating fast and efficient solutions for a wide range of industries. Our innovative SPOT platform ensures easy cooperation and full transparency throughout the supply chain, making us a trusted partner for businesses globally.
About the Role
We are seeking a highly skilled and confident Customer Service Key Account Support professional to join our team at blithequark. As a key member of our customer service team, you will play a vital role in coordinating with customers, carriers, and related suppliers to ensure seamless shipment processes. If you have a passion for delivering exceptional customer service and are looking for a challenging yet rewarding role, we encourage you to apply for this 1-year renewable contract opportunity.
Key Responsibilities
- Coordinate with customers, carriers, and related suppliers to process and handle shipments as per sales/customers' instructions, ensuring timely and efficient delivery.
- Promptly communicate with customers, providing clear and concise information without delay, to ensure high levels of customer satisfaction.
- Check the quality and accuracy of work to meet company standards and objectives, ensuring that all shipments are handled with precision and care.
- Follow up and handle shipments for smooth operation, as per customers/sales and blithequark overseas/agents' instructions, fully complying with Standard Operating Procedures (SOP) to meet customers/agents' requirements.
- Take personal responsibility for daily problem-solving and follow up on requests and/or problems that key account customers experience, providing timely and effective solutions.
- Act as an escalation point and single point of contact for customers on operational performance, providing expert guidance and support to resolve issues efficiently.
- Schedule and prepare regular business review meetings with the account owner, developing PowerPoint presentations and leading the implementation of any required changes or improvements.
Essential Qualifications
- At least 3 years of experience in Logistics, Freight Forwarding, or shipping, with a proven track record of delivering exceptional customer service.
- Bachelor's Degree in Logistics & Freight Forwarding or a related field, providing a solid foundation in the principles of logistics and supply chain management.
- Strong customer service mindset, with a focus on delivering high-quality support and ensuring customer satisfaction.
- Ability to work under pressure, prioritizing tasks and managing multiple responsibilities to meet deadlines and achieve goals.
- Sales-oriented with operational consciousness, able to balance customer needs with business objectives and operational requirements.
- Self-confident with a positive attitude, able to work independently and as part of a team to achieve common goals.
- Strong negotiation skills, able to effectively communicate and negotiate with customers, carriers, and suppliers to achieve mutually beneficial outcomes.
- Dynamic, structured, flexible, and ambitious, with a strong desire to learn and grow in a fast-paced and dynamic environment.
- Self-motivating, with a strong work ethic and a commitment to delivering high-quality results and achieving excellence in all aspects of the role.
- Good English language skills, with the ability to communicate effectively with customers, colleagues, and stakeholders from diverse backgrounds.
Preferred Qualifications
- Basic computer knowledge and skills in MS Office (Word, Excel, PowerPoint), with the ability to learn and adapt to new software and systems.
- CargoWise1 know-how in related functions, providing a competitive advantage in the role and enhancing overall performance.
Skills and Competencies
To succeed in this role, you will require a unique blend of skills and competencies, including:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Strong problem-solving and analytical skills, with the ability to analyze complex issues and develop effective solutions.
- Ability to work in a fast-paced and dynamic environment, prioritizing tasks and managing multiple responsibilities to meet deadlines and achieve goals.
- Strong attention to detail, with a focus on delivering high-quality results and achieving excellence in all aspects of the role.
- Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees, providing opportunities for learning, training, and career advancement. As a Customer Service Key Account Support professional, you will have access to:
- Comprehensive training and development programs, designed to enhance your skills and knowledge in logistics, freight forwarding, and customer service.
- Opportunities for career advancement, with a clear path for progression and growth within the company.
- A dynamic and supportive work environment, with a strong focus on collaboration, teamwork, and employee engagement.
- Access to cutting-edge technology and systems, including our innovative SPOT platform, designed to enhance efficiency, productivity, and customer satisfaction.
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and supportive work environment, with a strong focus on collaboration, teamwork, and employee engagement. Our company culture is built on the values of:
- Customer-centricity, with a focus on delivering exceptional customer service and ensuring customer satisfaction.
- Innovation, with a commitment to staying ahead of the curve and embracing new technologies and systems.
- Teamwork, with a strong emphasis on collaboration, communication, and mutual respect.
- Integrity, with a focus on honesty, transparency, and accountability in all aspects of our business.
Compensation, Perks, and Benefits
As a Customer Service Key Account Support professional at blithequark, you will be eligible for a competitive salary and benefits package, including:
- A competitive salary, reflective of your experience and qualifications.
- A range of benefits, including health insurance, retirement plans, and paid time off.
- Opportunities for bonuses and incentives, based on performance and achievement of goals.
- A dynamic and supportive work environment, with a strong focus on employee engagement and well-being.
Conclusion
If you are a highly skilled and confident Customer Service Key Account Support professional, looking for a challenging yet rewarding role in a dynamic and supportive environment, we encourage you to apply for this 1-year renewable contract opportunity at blithequark. With a strong focus on customer-centricity, innovation, teamwork, and integrity, we are committed to delivering exceptional customer service and achieving excellence in all aspects of our business. Join our team and be part of a global logistics leader, shaping the future of supply chain management and logistics.
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