At arenaflex, we're not just looking for a Customer Service Parts Coordinator – we're looking for a team player who is passionate about delivering exceptional customer experiences and contributing to the growth and success of our organization. If you're a motivated and detail-oriented individual with a strong work ethic, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of transportation and logistics solutions, with a rich history dating back to 1933. Our company is built on a foundation of integrity, family values, and a commitment to excellence. We're proud to be a part of the transportation industry, and we're dedicated to providing our customers with the highest level of service and support.
**Job Summary**
As a Customer Service Parts Coordinator at arenaflex, you'll play a critical role in supporting our shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up, and maintenance file management. This is an exciting opportunity to develop your operations and fleet maintenance background, with a clear path for career growth and advancement.
**Key Responsibilities**
* Improve the quality and consistency of customer communications and meet customer expectations
* Perform customer relationship activities, including customer interface, issue resolution, and customer satisfaction
* Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns, and vehicle status updates
* Enhance branch productivity through effective work scheduling and planning
* Create repair order tasks and update work planning sheets
* Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
* Coordinate with rental counter to identify repair requirements, available substitute units, and vehicle wash requirements
* Coordinate outside repair with vendors and customers
* Provide a resource that allows the management team time to effectively manage shop operations
* Contribute to cost containment through effective inventory planning and warranty
* Execute parts inventory management processes, including conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders, and parts invoice, and coordinating parts pick-up and delivery
* Make recommendations on min-max levels to the inventory planning team
* Manage parts obsolescence
* Ship warranty and return parts
* Organize and ensure cleanliness in the parts room
* Effectively handle all incoming shop calls
* Perform clerical duties within the shop operations, including vehicle maintenance files
* Process all Account Payable
* Create repair orders for technicians
**Essential Qualifications**
* High School diploma or equivalent required
* One (1) year or more customer service or comparable experience with issue resolution experience required
* DOT Regulated
* Ability to work independently and as a member of a team
* Strong verbal and written communication skills
* Detail-oriented with excellent follow-up practices
* Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
* Experience using Microsoft Word and Excel intermediate preferred
**Preferred Qualifications**
* Experience working in the automotive or HD truck industry
* Ability to multi-task, highly organized, with excellent time management skills
* Flexibility to operate and self-driven to excel in a fast-paced environment
**Work Environment and Culture**
* Work Schedule: Monday - Friday
* Hours: 8:00am to 4:30pm
* Hourly Pay – Paid Weekly!
* Hourly pay range is $23 to $25 per hour
* Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
* Paid time off for vacation, illness, bereavement, family, and parental leave
* Tax-advantaged 401(k) retirement savings plan
* Competitive pay and fast growth opportunities
* Full benefits package, including 401(k) employer match, PTO, and a discount on shares
* Inclusive and fast-paced work environment
**Career Growth Opportunities**
* Clear path for career growth and advancement
* Opportunities for professional development and training
* Competitive pay and benefits package
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and detail-oriented individual with a strong work ethic, we want to hear from you! Apply now by clicking the link below:
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
**Security Notice for Applicants**
arenaflex will only communicate with an applicant directly from a [@arenaflex.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, arenaflex will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .