Join arenaflex, a leading insurance company, as a Customer Service Associate in Wichita, Kansas, and be part of a dynamic team that delivers peace of mind to our customers. As a Customer Service Associate, you will play a vital role in assisting customers with their insurance claims, providing exceptional service, and ensuring their needs are met. If you're passionate about delivering outstanding customer experiences, we want to hear from you!
**About arenaflex**
arenaflex is more than just an insurance company; we're a team of dedicated professionals who strive to make a real impact in the lives of our customers. Our high-performance culture is built on results-driven individuals who are accountable for sustainably growing the business and each other. We're committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to grow. At arenaflex, we're not just about providing insurance; we're about delivering peace of mind to our customers.
**Our Culture**
Our culture is built on the following core values:
* **Results-driven**: We're focused on delivering exceptional results and meeting our customers' needs.
* **Accountability**: We hold ourselves and each other accountable for our actions and decisions.
* **Innovation**: We're always looking for new and innovative ways to solve problems and improve our services.
* **Diversity and Inclusion**: We celebrate our differences and strive to create a workplace where everyone feels valued and included.
* **Community**: We're committed to giving back to our communities and making a positive impact.
**Job Summary**
As a Customer Service Associate, you will be responsible for assisting customers with their insurance claims, providing exceptional service, and ensuring their needs are met. You will work in a fast-paced, dynamic environment, and be required to multitask and prioritize tasks effectively.
**Key Responsibilities**
* Respond to inbound telephone inquiries in a Claims Contact Center.
* Initiate auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties.
* Provide customers with an explanation of the claim process.
* May authorize services such as roadside assistance and rental cars.
* Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
* Ensures all customer interactions are clearly and accurately documented in the claim file.
* Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
**Essential Qualifications**
* Customer service experience preferred.
* Strong verbal communication and listening skills.
* Proficient in English written and verbal communication skills.
* Assumes personal responsibility for actions.
* Possesses flexibility to work in a fast-paced, dynamic environment.
* Possesses strong technical aptitude, including the ability to master multiple windows simultaneously.
**Education Requirements**
* High school diploma or equivalent required.
**Work Environment**
This role operates in an open office working environment, which includes normal and customary distractions, noise, and interruptions. You will be required to sit or stand for extended periods of time, up to a full work shift. You will also be required to occasionally reach overhead and below the knees, including bending, twisting, pulling, and stooping. You will be able to move, lift, carry, and place objects and supplies weighing 0-10 pounds without assistance.
**Benefits**
* Competitive salary commensurate with experience, qualifications, and location.
* Bonus opportunity (based on company and individual performance).
* 401(k).
* Medical.
* Dental.
* Vision.
* Health savings and flexible spending accounts.
* Life insurance.
* Paid time off.
* Paid parental leave.
* Tuition assistance.
**Why Join arenaflex?**
* We offer a competitive salary and benefits package.
* We're committed to creating a diverse and inclusive work environment.
* We offer opportunities for career growth and development.
* We're passionate about delivering exceptional customer experiences.
* We're committed to giving back to our communities.
**How to Apply**
If you're passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.
**Anticipated Application Deadline**
We typically close open positions within 8 to 21 days after posting. If you're interested in this role, we encourage you to submit your application promptly.
**Physical Environment**
This role operates in an open office working environment, which includes normal and customary distractions, noise, and interruptions. You will be required to sit or stand for extended periods of time, up to a full work shift. You will also be required to occasionally reach overhead and below the knees, including bending, twisting, pulling, and stooping. You will be able to move, lift, carry, and place objects and supplies weighing 0-10 pounds without assistance.
**Physical Dexterity**
You will be required to use your hands, arms, and shoulders repetitively to operate a keyboard and other office equipment up to a full work shift.
**Job Location**
This role is remote and can be performed from anywhere in Kansas, Missouri, or Oklahoma.
**Start Date**
The start date for this role is Monday, February 10th.
**Starting Pay**
The starting pay for this role is $17.28-$20.80 per hour, based on experience and location.
**Hours**
The Claims Contact Center is open 24x7x365.
**Apply Now**
Don't miss out on this exciting opportunity to join arenaflex as a Customer Service Associate. Apply now and take the first step towards a rewarding career in customer service!