At arenaflex, we're a dynamic and innovative company that's revolutionizing the way people shop for their favorite fragrances. As a three-time award winner of the Inc5000 fastest growing companies in the USA, we're proud to serve millions of customers worldwide with over 14,000 brand name authentic fragrances. If you're looking for a fast-paced, successful, and growing company to be a part of, then this is the perfect opportunity for you!
**About arenaflex**
arenaflex is a leading e-commerce company that's dedicated to providing an exceptional customer experience. Our team is passionate about delivering top-notch service, and we're looking for like-minded individuals to join our growing team. As a Customer Service Associate, you'll play a critical role in interacting with our customers and ensuring that their needs are met. If you're a self-motivated, hardworking, and team-oriented individual with excellent communication skills, then we want to hear from you!
**Job Summary**
We're seeking an experienced Customer Service Associate to join our remote team. As a Customer Service Associate, you'll be the first human touchpoint for our customers, and you'll be responsible for providing exceptional service through phone calls, emails, and chat messages. You'll work closely with our internal teams to resolve customer issues, provide product information, and ensure that our customers have a seamless shopping experience.
**Key Responsibilities**
As a Customer Service Associate, you'll be responsible for:
* Answering phone calls, emails, and chat messages promptly, accurately, and courteously
* Tracking orders promptly and accurately
* Recognizing and responding to cross-sell opportunities presented in order calls or email requests
* Resolving customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty
* Assisting with order verification, damaged/lost package claims, and reshipments
**Qualifications and Requirements**
To be successful in this role, you'll need:
* At least 2 years of experience working in a customer service position providing support through email, calls, chat, and social media
* At least 1 year of experience working with Zendesk or a customer service ticketing system
* Strong computer skills and data-entry/keyboard skills
* Experience working with metrics such as handle time, quality assurance, and more
* Ability to manage and resolve conflict quickly and professionally
* High school degree, GED, or equivalent work experience
* Customer-first mindset, measured through customer experience feedback
* Ability to work 7:00am to 4:00pm Eastern Standard Time
* Ability to work overtime hours and weekends during holiday seasons
* Ability to effectively communicate in English, verbally and in writing (bi-lingual is a plus!)
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Experience working with a remote team
* Experience with CRM software and customer service platforms
* Strong problem-solving and analytical skills
* Ability to work in a team environment and collaborate with internal teams
**What We Offer**
As a Customer Service Associate at arenaflex, you'll enjoy:
* Competitive salary and benefits package
* Opportunity to work with a dynamic and innovative company
* Collaborative and supportive team environment
* Professional development and growth opportunities
* Flexible work schedule and remote work options
* Recognition and rewards for outstanding performance
**Assessment Test**
To be considered for this position, you'll need to complete our assessment test. The test takes 20-30 minutes on average from start to finish, and it's designed to evaluate your customer service skills, problem-solving abilities, and communication skills. Please complete the assessment test as part of the application process.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, then we want to hear from you! Please apply for this position by clicking on the link below.
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We can't wait to hear from you and learn more about your qualifications and experience!
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