Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Associate to join our team of dedicated professionals who are committed to making a difference in the lives of our customers.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that help individuals and communities thrive. Our mission is to make life a little better every day, one smile, hoagie, or experience at a time. We believe that our Associates are the secret ingredient that truly sets us apart, and we're committed to helping them grow and develop their skills to reach new heights.
**Job Summary**
As a Customer Service Associate at arenaflex, you will play a critical role in delivering exceptional customer experiences that support our vision to fulfill lives every day. You will work in support of the store management team to facilitate and perform a variety of tasks, including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions. If you're a team player with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you!
**Principal Duties**
* Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
* Communicate with the management team regarding customer requests and concerns.
* Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
* Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
* Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles.
* Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
* Prepare all made-to-order food and/or beverages according to recipe or customer specifications.
* Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times. Ensure coffee thermals are filled and working properly.
* Ensure the proper execution of assigned foodservice and beverage programs and procedures.
* Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
* Follow proper coding procedures. Check expiration codes, face, and inspect all items. Pull expired items, document, and discard.
* Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications.
* Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
* Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards.
* Complete other tasks as assigned by store management.
**Essential Functions**
* Ability to work well individually as well as in a team environment
* Good communication skills
* Excellent customer service skills
* Ability to learn FSRA process and procedures and demonstrate on a daily basis
* Ability to work overtime as needed
* Ability to multi-task in a fast-paced environment
* Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
* Must be able to lift and carry up to 35 lbs
* Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
* Must be at least 16 years old
* Must have reliable transportation
* Must wear slip-resistant shoes at all times
* Must be able to tolerate exposure to cleaning products
**Basic Qualifications**
* Pursuit of or high school diploma or equivalent, preferred
* Prior food service and/or customer service experience preferred
**What We Offer**
* Competitive hourly rate
* Opportunities for career growth and development
* Comprehensive training program
* Flexible scheduling
* Paid time off
* Discounts on arenaflex products and services
* A fun and dynamic work environment
**Why Join arenaflex?**
* arenaflex is a leader in the industry, and we're committed to making a difference in the lives of our customers.
* Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.
* We offer a comprehensive training program to help you develop your skills and reach your full potential.
* Our flexible scheduling and paid time off ensure that you have a healthy work-life balance.
* We're committed to creating a fun and dynamic work environment that's engaging and rewarding.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team of dedicated professionals who are committed to making a difference in the lives of our customers.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
**Accommodation Requests**
arenaflex will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at
[email protected] or 1-800-444-9292.