Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! As an Experienced Customer Service Associate at arenaflex, you will be the face of our brand, providing top-notch service to our customers and helping to drive sales growth. If you're a team player with a positive attitude and a commitment to excellence, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading retail company that is dedicated to making life a little better every day. We believe that our Associates are the key to our success, and we're committed to providing them with the training, support, and opportunities they need to thrive. From our iconic convenience stores to our commitment to community involvement, we're proud of what we do and how we do it. And we're looking for talented individuals like you to join our team!
**Job Summary**
As an Experienced Customer Service Associate at arenaflex, you will be responsible for providing exceptional customer service, operating cash registers, preparing food and beverages, and maintaining a clean and safe store environment. You will work closely with our store management team to ensure that our customers receive the best possible experience, and you will be expected to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures.
**Principal Duties**
* Greet and provide an enjoyable shopping experience for all customers, responding to customer requests and complaints in a timely and courteous manner.
* Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
* Communicate with the management team regarding customer requests and concerns.
* Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment.
* Maintain proper cash levels in register drawer and change machines.
* Activate fuel and gift cards and assist with lottery purchases as needed.
* Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
* Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles.
* Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
* Prepare all made-to-order food and/or beverages according to recipe or customer specifications.
* Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times. Ensure coffee thermals are filled and working properly.
* Ensure the proper execution of assigned foodservice and beverage programs and procedures.
* Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
* Follow proper coding procedures. Check expiration codes, face, and inspect all items. Pull expired items, document, and discard.
* Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications.
* Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
* Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards.
* Complete other tasks as assigned by store management.
**Essential Functions**
* Ability to work well individually as well as in a team environment
* Good communication skills
* Excellent customer service skills
* Ability to learn FSRA process and procedures and demonstrate on a daily basis
* Ability to work overtime as needed
* Ability to multi-task in a fast-paced environment
* Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
* Must be able to lift and carry up to 35 lbs
* Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
* Must be at least 16 years old
* Must have reliable transportation
* Must wear slip-resistant shoes at all times
* Must be able to tolerate exposure to cleaning products
**Basic Qualifications**
* Pursuit of or high school diploma or equivalent, preferred
* Prior food service and/or customer service experience preferred
**Compensation and Benefits**
* Hourly range: $15.50 - $19.25, commensurate with position, experience, and location
* $1.50 shift differential for hours worked between 12am - 6am
* Extensive benefits* available for eligible arenaflex Associates, including health benefits, ESOP (Employee Stock Ownership Plan), 401(k), Education Assistant Program, eligibility for store discounts, paid time off, and access to other benefit and wellness programs
* Eligibility for arenaflex Benefits is defined under the terms of the plan
**Why Join arenaflex?**
* Competitive compensation and benefits package
* Opportunities for career growth and advancement
* Collaborative and supportive work environment
* Comprehensive training and development programs
* Access to exclusive discounts and perks
* A chance to be part of a dynamic and innovative company that is making a difference in the lives of our customers and communities
**How to Apply**
If you're a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Please submit your application through our website or by contacting our Associate Service Center at
[email protected] or 1-800-444-9292.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.