Join arenaflex, a global leader in customer experience and technology, as a Customer Service and Sales Representative working remotely in Connecticut. This is an exciting opportunity to ignite your career and bring humanity to business. As a valued member of our team, you'll have the chance to grow your career by connecting your customer service and sales aptitude to become a Remote Licensed Healthcare Insurance Agent.
At arenaflex, we're committed to making customers happy. That's all we do. Since our inception, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
**About arenaflex**
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
**What You'll Be Doing**
As a Customer Service and Sales Representative, you'll be the difference between a customer's experience being just average or an exceptional one. You'll assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs. You'll provide full lifecycle customer service and sales, responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner. You'll also identify additional needs customers may have and help them to upgrade products or services.
**Key Responsibilities:**
* Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
* Provide full lifecycle customer service and sales, responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
* Identify additional needs customers may have and help them to upgrade products or services
* Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
**What You Bring to the Role**
* Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
* High-speed internet (25 mbps download and 10 mbps upload)
* Minimum six (6) months sales experience
* Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
* Strong customer service orientation (empathy, compassion, and listening skills)
* High school diploma or equivalent
* Strong computer navigation skills and experience, as this role is 100% remote
**What You Can Expect**
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* FREE licensing course (and you'll be paid for your time to boot)
* All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
* A base wage of $17/hour while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses.
* And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
**Work Environment and Company Culture Highlights**
Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. arenaflex is a global company that knows diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Compensation, Perks, and Benefits**
* Base wage of $17/hour while studying for your state exam
* Increase to your base pay and eligibility for performance-based bonuses once licensed
* Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
* FREE licensing course and all state licensing exam fees covered by arenaflex
* Yearly renewal of license provided by arenaflex as your employer
**How to Apply**
If you're passionate about helping others and giving them peace of mind, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to making customers happy. Apply now and take the first step towards igniting your career and bringing humanity to business.