As a leading global communications and technology company, arenaflex is committed to delivering exceptional customer experiences and innovative solutions that shape the future of connectivity. We are now hiring an experienced Customer Service and Sales Call Center Representative to join our remote team, working from the comfort of your own home. This is an exciting opportunity to be the voice of arenaflex, creating meaningful connections with customers and driving sales growth while providing outstanding service.
**About arenaflex**
arenaflex is a global leader in the communications and technology industry, dedicated to connecting people, businesses, and communities. With a rich history of innovation and a passion for customer-centricity, we strive to deliver exceptional experiences that exceed our customers' expectations. Our commitment to diversity, equity, and inclusion drives our culture, and we are proud to be an equal employment opportunity employer.
**Job Summary**
As a Customer Service and Sales Call Center Representative, you will be the primary point of contact for customers, providing exceptional service and support while driving sales growth. You will be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing, and adjustments, as well as advanced technical support. Your goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations for our latest products and services, and meet monthly sales goals.
**Key Responsibilities**
* Provide exceptional customer service and support through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
* Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services.
* Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
* Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
* Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
* Get customers up and running with the latest products and services, such as air cards, USB devices, as well as arenaflex-provided software & applications.
**What You Can Expect**
* Competitive hourly pay rate: $16.40 - $22.42/hour.
* Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations.
* Paid training completed from home and additional resources to support you.
* Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
* Employee Discounts of up to 50% off on:
+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories.
+ arenaflex Internet (Fiber where available).
+ arenaflex phone & arenaflex wireless home phone.
**Requirements**
* Call center or customer service experience.
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
* WFH Requirements:
+ Verified internet service (secure, reliable, and dedicated high speed is required to support business needs).
+ An established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
+ arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.).
**What We're Looking For**
* A strong and diverse skillset in relevant areas to drive success.
* Excellent communication and problem-solving skills.
* Ability to work in a fast-paced environment and meet sales goals.
* Flexibility to work any schedule during hours of operation.
* Ability to maintain a clean and organized workspace.
**Career Growth Opportunities**
As a Customer Service and Sales Call Center Representative, you will have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**Work Environment and Company Culture**
arenaflex is committed to creating a diverse, inclusive, and supportive work environment that fosters growth and development. Our company culture is built on the principles of customer-centricity, innovation, and teamwork. We believe in empowering our employees to make a difference and strive to create a workplace that is both challenging and rewarding.
**How to Apply**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and is committed to diversity, equity, and inclusion. We believe in creating a workplace that is both inclusive and supportive, where everyone has the opportunity to grow and thrive.