Experienced Customer Service and Hospitality Manager for Short-Term Rentals – Part-Time Opportunity with blithequark

Introduction to blithequark

Imagine being part of a dynamic team that revolutionizes the way people experience short-term rentals. At blithequark, we are passionate about providing exceptional hospitality services to our guests, and we are seeking a highly skilled and motivated Customer Service and Hospitality Manager to join our team. As a leading provider of furnished housing, we rent fully furnished apartments on a nightly to monthly basis and advertise them on popular platforms like Airbnb, Vrbo, and Booking.com. With a growing presence in major cities, we operate over 80 units across the downtown area and have recently expanded to 20 units in new locations.

Job Overview

We are looking for a part-time Customer Service and Hospitality Manager to join our team, working 20 hours per week from 1pm-5pm CST Wednesday through Sunday. As a key member of our Hospitality team, you will be responsible for providing exceptional customer service to our guests, managing guest reservations, and coordinating operational needs with our staff. If you have a passion for customer service, hospitality, and are a motivated individual with strong attention to detail and proficiency with modern technologies, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide customer service to blithequark guests, responding to inquiries, and addressing concerns in a timely, friendly, and efficient manner
• Conduct guest screening to ensure safety and security and comply with blithequark and property partner requirements
• Provide booking suggestions, make alterations, and otherwise manage all guest reservations
• Use our digital communication systems to manage guest communications (messages, emails, calls, texts, etc.)
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction
• Troubleshoot maintenance and technology issues, lockouts, and other guest issues
• Schedule and monitor repairs & maintenance needs while coordinating with guests, blithequark staff, property partners, vendors, and other stakeholders
• Work closely with our Field Team to schedule turnovers and other tasks
• Serve as a point of contact for property partner communications
• Manage listing marketing and make revisions as needed
• Analyze guest reviews to determine opportunities for improvement
• Manage social media and periodic public relations activities

Essential Qualifications

To be successful in this role, you will need:

• A college diploma or equivalent
• 2+ years of experience in customer service, hospitality, or related field
• A positive attitude and exceptional customer service presence
• Excellent communication skills, both written and verbal
• Strong organizational and time-management skills
• Strong multi-tasking skills
• Must be technologically inclined with highly efficient navigation of web browsers and apps
• Proficiency in spreadsheets, word documents, and similar operational software
• Ability to work independently as well as part of a team
• Willingness to work 5 days a week, including weekends and holidays
• Reliable smartphone, computer, and high-speed wifi connection at all times
• Ability to respond to any message in 5 minutes or less

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a remote environment
• Familiarity with short-term rental platforms like Airbnb, Vrbo, and Booking.com
• Knowledge of digital marketing and social media management
• Experience with conflict resolution and negotiation

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong attention to detail and ability to multitask
• Excellent problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong communication and interpersonal skills
• Ability to adapt to changing circumstances and priorities
• Strong analytical and problem-solving skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service and Hospitality Manager, you will have the opportunity to develop your skills and knowledge in customer service, hospitality, and operations management. You will also have the chance to work with a dynamic team and contribute to the growth and success of our company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. We believe in fostering a work environment that is collaborative, inclusive, and respectful. As a remote team, we prioritize communication and teamwork, and we are committed to ensuring that all team members feel connected and valued.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $20.00 per hour, as well as a flexible schedule and the opportunity to work remotely. As a part-time team member, you will also have access to a range of perks and benefits, including:

• Flexible schedule
• Opportunity to work remotely
• Competitive hourly rate
• Professional development opportunities
• Collaborative and supportive work environment

Conclusion

If you are a motivated and customer-focused individual with a passion for hospitality and customer service, we encourage you to apply for this exciting opportunity. As a Customer Service and Hospitality Manager at blithequark, you will have the chance to develop your skills and knowledge, work with a dynamic team, and contribute to the growth and success of our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark team!

Apply Now