Introduction to blithequark
Are you ready to explore a world of possibilities, both at work and during your downtime? Join our blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll tackle challenges with flexibility and poise, mastering new skills and propelling your career while having a great time. Feel free to advance both your personal and work life and jump ahead! The airline industry is a dynamic and fast-paced environment that requires dedication, passion, and a commitment to excellence. At blithequark, we are dedicated to providing exceptional customer service, ensuring the safety and satisfaction of our passengers, and fostering a culture of inclusivity and diversity.
Why You'll Love This Job
The Customer Service Agent collaborates with customers in a polite, professional, friendly, and efficient manner. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers, providing them with exceptional service and support. You will be the face of blithequark, representing our brand and values to the public, and playing a critical role in shaping the customer experience.
Key Responsibilities
- Issue, reissue, and refund passenger tickets
- Book, ticket, and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
- Issue vouchers or coordinate with contractors for passenger hotel accommodations, meals, and transportation; coordinate refuel and refresh
- Perform passenger boarding, including ticket lift or ticket lift/confirmation
- Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit lane models
- Work jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and flight gate announcements
- Convey domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
- Maintain schedule of flight boarding process
- Perform customer service hands-on training
- Process and complete Visa baggage transactions at stands in the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
- Line lines at ticket counter stands and ticket counters
- Clear/confirm international documents at kiosk in the ticket counter area and activation stations
- Accept and activate passengers' self-labeled bags at activation stations
- Assist clients requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
- Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
- Have regular and predictable attendance on-site, including meeting any mandatory overtime requirements
- Respond and assist during security and/or emergency situations
- Furnish connecting passengers with gate information
- Provide quality customer service in a professional manner and in accordance with blithequark's guidelines
- Comply with company policies, procedures, and performance standards
- Complete job-related stages of training
- Comply with applicable laws (e.g., DOT, FAA, TSA)
- Use various internal resources/systems, including during customer interactions
- Wear uniform as required by company policy
- Reasonable accommodations may be made for qualifying individuals with disabilities
Essential Qualifications
- Bachelor's degree
- Bilingual language skills required in certain locations
- Valid driver's license as required by local authorities
- Must satisfy FAA criminal background checks to qualify for unescorted access authorization to airport security identification display areas (SIDA), if applicable
- Must be able to obtain proper airport authority or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
- Must be authorized to work in the U.S.
Preferred Qualifications
- Working knowledge of Saber or other Passenger Service Systems
- Past face-to-face customer service experience
- Experience working in a fast-paced environment
What You'll Get
Feel free to take advantage of all that blithequark has to offer:
- Health benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning; we also offer virtual doctor visits, flexible spending accounts, and more
- Wellness Programs: We want you to be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
Be Yourself at blithequark
From the teammates we hire to the customers we serve, inclusion and diversity are the foundation of the powerful workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our teammates to our customers, suppliers, communities, and shareholders, helping teammates reach their full potential and creating an inclusive workplace to address and exceed the challenges of our diverse world.
Conclusion
Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the largest airline in the world moving smoothly as we care for people on life's journey? Feel free to be yourself at blithequark. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and being part of a dynamic team, we encourage you to apply for this exciting opportunity. Join our team and take the first step towards a rewarding and challenging career with blithequark.
Apply now and become a part of our blithequark family. We look forward to welcoming you on board!
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