Introduction to arenaflex
Imagine being part of a dynamic team that connects people from all over the world, providing unforgettable travel experiences, and making every journey a memorable one. At arenaflex, we're passionate about delivering exceptional customer service, and we're looking for talented individuals like you to join our family. As a Customer Service Agent, you'll be the face of our company, interacting with clients in a courteous, efficient, pleasant, and professional manner. If you're ready to take your career to new heights and be part of a company that values its employees, keep reading to learn more about this exciting opportunity.
Job Responsibilities
As a Customer Service Agent at arenaflex, your primary goal will be to provide top-notch service to our clients, ensuring their travel experiences are seamless and enjoyable. Your key responsibilities will include:
- Issue, reissue, and refund passenger tickets
- Book, ticket, and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
- Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, food, and transportation; coordinate refueling and refresh
- Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
- Operate gate reader/scanner and related tasks to include pre-boarding, monitoring/checking carry-on bags, and exiting row criteria
- Operate jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and departure gate announcements
- Deliver domestic/international flight files
- Perform passenger service flight close-out procedures
- Accept, check, and tag passengers' bags at decision centers, full-service ticket counters, and first-class ticket counters
- Maintain the timeline of flight boarding process
- Perform customer service at the task training
- Process and complete credit card bag transactions at kiosks within the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk bag processing at ticket counters
- Queue lines at ticket counter kiosks and ticket counters
- Clear/confirm international documents at kiosk within the ticket counter area and activation stations
- Accept and activate passengers' self-tagged luggage at activation stations
- Assist clients needing special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, and/or unaccompanied minors
- Perform customer service work related to handling local flights and contractor/floor handling agreements or contracts
- Have regular and predictable attendance on site, including meeting any mandatory overtime requirements
- Respond and assist during safety and/or emergency situations
- Provide connecting passengers with gate information
- Provide exceptional customer service in a professional manner and according to arenaflex guidelines
- Adhere to company policies, procedures, and performance standards
- Complete job-applicable training
- Adhere to government regulations (e.g., DOT, FAA, TSA)
- Use multiple internal resources/systems during customer interactions
- Wear uniforms as required by company policy
Essential Qualifications
To be successful in this role, you'll need to meet the following minimum qualifications:
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver's license as required by local authorities
- Must satisfy FAA criminal background checks to qualify for unescorted admission to privileges to airport security identification display areas (SIDA), if applicable
- Must be able to obtain airport authority and/or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, full background check, and/or fingerprinting to meet company and security requirements
- Must be legally authorized to work in the U.S.
Preferred Qualifications
While not required, the following qualifications will give you a competitive edge:
- Working knowledge of Sabre or another Passenger Service System
- Previous face-to-face customer service experience
- Experience working in a fast-paced environment
What You'll Get
At arenaflex, we're committed to providing our employees with a comprehensive benefits package, including:
- Travel Perks: Explore the world with your family and friends, with access to 365 destinations on over 6,800 daily flights across our global network
- Health Benefits: Enjoy access to medical, dental, prescription, and vision benefits from day one, plus digital doctor visits, flexible spending accounts, and more
- Wellness Programs: Take advantage of our well-being programs, designed to help you be your best self, with tools, resources, and support to maintain a healthy work-life balance
- 401(k) Program: Available upon hire, with company contributions to your 401(k) plan after one year, depending on the workgroup
- Additional Benefits: Enjoy other fantastic benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
Career Growth Opportunities
At arenaflex, we're dedicated to helping our employees grow and develop in their careers. As a Customer Service Agent, you'll have access to training and development programs, designed to help you build new skills and advance in your career. With opportunities for advancement and professional growth, you'll be able to take your career to new heights and achieve your goals.
Work Environment and Company Culture
At arenaflex, we're proud of our dynamic and inclusive work environment, where every employee feels valued and respected. Our company culture is built on a foundation of teamwork, integrity, and a passion for delivering exceptional customer service. As a member of our team, you'll be part of a collaborative and supportive community, where you'll be encouraged to share your ideas, feedback, and suggestions.
Conclusion
If you're passionate about delivering exceptional customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a Customer Service Agent, you'll be the face of our company, providing top-notch service to our clients and making every journey a memorable one. Don't miss out on this chance to take your career to new heights and be part of a company that values its employees. Apply now and start your journey with arenaflex today!
Apply now and become a part of the arenaflex family!