Join arenaflex, a leading aviation company, as a Customer Service Agent and be part of a dynamic team that provides exceptional customer service in the airline industry. As a Customer Service Agent, you will be the face of arenaflex, interacting with passengers and guests, and ensuring their experience is nothing short of exceptional.
**About arenaflex**
arenaflex is an innovative, service-oriented aviation company headquartered in Hawthorne, California. Founded in 2005 by our President, Levi Stockton, as an FAA-approved, Part 135, On-Demand Air Carrier, we have grown to become a diversified aviation company with a portfolio of flying services in turboprop aircraft, business jets, and regional passenger jets. Serving over 12 communities in the southwestern United States, we are committed to operational excellence and sustainable growth.
Our core values of safety, security, teamwork, and reliability drive our success, and we take a disciplined approach to growth opportunities. We are proud to be a part of the aviation industry, and we are committed to providing exceptional customer service that goes above and beyond the ordinary in hospitality and transportation services.
**About the Role**
As a Customer Service Agent, you will be responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, and problem resolution for all arenaflex passengers and potential passengers/guests. You will be the first point of contact for many of our passengers, and your role will be critical in ensuring their experience is positive and memorable.
**Key Responsibilities**
* Greet and provide outstanding service to all arenaflex customers and guests in a friendly, courteous, and professional manner
* Answer calls to provide information, resolve problems or complaints, and assist as needed
* Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
* May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
* Communicate with customers when a flight has been delayed or canceled and work to re-accommodate them according to company policy
* Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone
* Provide check-in assistance, ticketing changes, re-booking of itineraries, and special service requests for passengers
* Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner; Ground servicing equipment duties as needed
* Oversee passenger unloading of firearms in accordance with training, policy, and TSA, and assist passengers as needed
* Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning as required
* Maintain arenaflex brand standards and consistency in the ground experience
* Maintain positive customer relations at all times by using good judgment and the ability to multitask
* Ensure accuracy of passenger manifest via Jet Insight
* Ensure FAA, TSA, Airline, and Airport regulations are followed at all times
* Other duties as assigned
**What We Are Looking For**
* Must have authorization to work in the U.S.
* Must have a valid Driver's license and clean driving record
* 2+ Years of Customer Service Experience
* Experience with Microsoft Office products, including Outlook, Word, and Excel
* Excellent communication and problem-solving skills
* Ability to push/pull/lift 50 lbs. for extended periods of time
* Ability to work efficiently under time constraints
* High School diploma or GED equivalent
**Special Requirements**
* May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
* Will be required to meet all local airport and TSA requirements
* Must be able to work flexible hours, including evenings, weekends, holidays, and overtime as needed
* Must be able to pass an FAA Drug and Alcohol testing, background checks, and submit to random drug tests when required
**Why You Should Work with Us**
We offer a competitive salary, 401k plan with dollar-for-dollar employer match up to 4%, and easy-to-use Flight/Travel Benefits, including contracts with Delta, Alaska, and Southwest. We believe in the importance of diversity and inclusion, and we welcome applicants from all backgrounds and perspectives.
**Work Environment and Physical Demands**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Routinely handle objects weighing up to 25 lbs. and on occasion may be expected to lift objects weighing up to 60 lbs.
May include working outside on an aircraft ramp in various temperatures and conditions. Loud noise from aircraft, use hearing protection when needed, and is provided.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applicants from all backgrounds and perspectives. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve.
**Note**
arenaflex is a leading aviation company that provides exceptional customer service in the airline industry. As a Customer Service Agent, you will be part of a dynamic team that is dedicated to providing outstanding service to our passengers and guests. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.