Experienced Customer Logistics and Supply Chain Advisor – Strategic Leadership and Operational Excellence in Supply Chain Management

Introduction to arenaflex

arenaflex is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer service. We are committed to fostering a culture of inclusivity, growth, and continuous learning, where our employees can thrive and make a meaningful impact. As a company, we value our purpose and strive to make a difference in the world. Our growth culture is built on four key behaviors: being curious, empowered, inclusive, and agile. We believe that our culture is one of the reasons we continue to succeed and expand our reach.

Job Overview

We are seeking an experienced and skilled Advisor, Customer Logistics and Supply Chain to join our team. As a single point of contact for our customers, shared services, sales, and product supply system teams, you will play a critical role in managing planned and unplanned sales activities that impact multiple orders and customers. Your expertise in supply chain management, problem-solving, and communication will be essential in leading meetings, assessing complex issues, and collaborating with stakeholders to create and implement solutions.

Key Responsibilities

• Manage planned activities and resolve issues that affect multiple orders/customers, determine solutions, and execute changes. Lead cross-functional meetings to resolve issues.
• Perform all customer service day-to-day work, manage escalated issues, and address service issues and opportunities/trends raised by customers, product supply system teams, customer solutions, and account teams.
• Lead continuous improvement activities and project management with cross-functional teams.
• Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals.
• Act as a single point of contact for assigned customers, attend face-to-face customer meetings, internal forecast meetings, sales meetings, and other relevant meetings.
• Manage high-volume promotional activities by ensuring end-to-end execution of all customer requirements.
• Communicate and present to all levels in the organization.
• Investigate, validate, claim, or request reversal of fines, customer deductions, and transportation deductions.

Essential Qualifications

• High school diploma or GED equivalent.
• Availability to work rotating weekends.
• Strong customer service, problem-solving, issue resolution, and communication skills.
• Ability to build collaborative relationships with product supply system teams, sales, and customers.
• Knowledge of supply chain, order management, and customer services processes and systems.
• Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication.
• Must be able to operate independently with minimal daily supervision.

Preferred Qualifications

• Undergraduate degree in business administration, logistics, supply chain, or equivalent work experience.
• At least one year in a customer-facing role and one year in a call center.
• Three years in a customer-facing role and three years in a call center are preferred.
• Experience with systems such as SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel and Pivot Tables, SoftPhone (for teleworking), and Microsoft Office.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As an Advisor, Customer Logistics and Supply Chain, you will have access to innovative technology, experiences with a global organization, and opportunities to learn and grow. You will be part of a team that values continuous improvement and is dedicated to making a difference in the world.

Work Environment and Company Culture

arenaflex offers a dynamic and inclusive work environment that fosters collaboration, creativity, and growth. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' well-being and success.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes a range of benefits, such as medical, financial, and other benefits, dependent on the position. Our pay range for this role is $60,200 - $74,100, and we offer a full range of benefits that start on day one of employment.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Advisor, Customer Logistics and Supply Chain position at arenaflex. As a member of our team, you will have the opportunity to make a meaningful impact, grow your skills and knowledge, and be part of a company that values its purpose and is committed to making a difference in the world. Apply now and join our team of dedicated and passionate professionals who are shaping the future of our industry.

arenaflex is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

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