Introduction to blithequark
At blithequark, we are passionate about fostering strong relationships with our customers and driving business growth through innovative sales strategies and exceptional customer service. As a leading player in the industry, we are committed to delivering high-quality products and services that meet the evolving needs of our customers. Our sales organization is dedicated to advancing customer relationships, driving volume, and revenue, and we are seeking an experienced Customer Development Manager to join our team.
Job Overview
The Customer Development Manager will play a critical role in driving business growth by proactively managing a portfolio of complex accounts, identifying opportunities, and developing strategic plans to execute sales initiatives. This is an individual contributor role that requires strong collaboration with cross-functional teams, including sales, marketing, and customer service. The successful candidate will be responsible for achieving individual performance metrics and contributing to the overall success of the account team.
Key Responsibilities
- Complete proactive customer contacts via telephone to key decision-makers to build relationships, gain support, and commitment to execute initiatives and sales programs.
- Conduct regular business reviews with customers to monitor relationships, reaffirm strategies, steward the business, and create operational and personal value for the customer.
- Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery, analysis, and conversations with customers.
- Coordinate the implementation of agreed-upon activities, such as mechanical service, installation, business-building initiatives, and distribution activities, to execute plans.
- Participate in contract negotiations and renegotiations with customers and the blithequark system to formalize agreements.
- Manage customer marketing reimbursements and local store funding programs to drive business results.
- Accurately capture customer interactions through current CRM systems.
- Manage individual performance to ensure effective and efficient customer contacts and successfully sell sales initiatives.
- Provide feedback to the Customer Development Leadership Team on potential opportunities to improve individual and team performance.
- Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within blithequark.
Requirements
To be successful in this role, you will need:
- A Bachelor's Degree.
- At least 1+ years of frontline sales experience preferred.
- Experience in effectively communicating with and influencing customers.
- Proven ability to problem-solve and provide viable solutions based on customer and company needs.
- Proven ability to provide quality customer service.
- Strong verbal and written communication skills.
- Effective collaborating skills.
- Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
- Strong time management and organizational skills, with the ability to manage time, establish priorities, and accomplish objectives.
Essential Skills and Competencies
The ideal candidate will possess:
- Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based on an understanding of the customer.
- Customer Relationship Transition: Ability to develop and maintain business-to-business relationships and transfer personal equity.
- Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the company's relationship with consumers.
- Computer Capability: Ability to use information tools, such as Salesforce, to obtain the needed information to evaluate performance and access relevant data.
- Strong customer relationship management (CRM) skills.
- Excellent communication and influencing skills.
- Ability to work effectively in a cross-functional team environment.
- Strong prioritization and time management skills.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Development Manager, you will have access to:
- Comprehensive training programs to enhance your sales and customer service skills.
- Opportunities to work with cross-functional teams, including sales, marketing, and customer service.
- A dynamic and supportive work environment that encourages collaboration and innovation.
- Regular feedback and coaching to help you achieve your career goals.
- Opportunities for career advancement and professional growth within the company.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. Our employees are our greatest asset, and we strive to create a work environment that is:
- Dynamic and fast-paced, with a focus on innovation and growth.
- Collaborative and supportive, with a strong emphasis on teamwork and communication.
- Flexible and adaptable, with opportunities for remote work and flexible scheduling.
- Committed to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment for all employees.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including:
- A salary range that is commensurate with experience and industry standards.
- A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.
- Opportunities for bonuses and incentives based on performance.
- A dynamic and supportive work environment that encourages collaboration and innovation.
- Access to cutting-edge technology and tools to help you succeed in your role.
Conclusion
If you are a motivated and results-driven sales professional looking for a new challenge, we encourage you to apply for the Customer Development Manager role at blithequark. With our commitment to innovation, customer satisfaction, and employee growth, we offer a unique and rewarding work environment that will help you achieve your career goals. Apply today to join our team and take the first step towards a successful and fulfilling career at blithequark!
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