Unlock a Rewarding Career with Delta Airlines: Shape the Future of Customer Experience
Delta Airlines is on a mission to revolutionize the travel experience, and we're seeking a highly skilled and experienced Customer Data Platform Leader to join our team. As a key player in our data-driven strategy, you'll have the opportunity to drive business growth, enhance customer engagement, and contribute to the success of our organization. With a competitive salary of $27/hour and a comprehensive benefits package, this is a chance to elevate your career while enjoying a flexible, remote work arrangement.
About Delta Airlines and the Customer Data Platform Leader Role
At Delta Airlines, we're passionate about connecting people and communities through our commitment to care, integrity, resilience, servant leadership, and teamwork. As a Customer Data Platform Leader, you'll be responsible for managing and maintaining our Adobe Experience Platform (AEP) Real-time Customer Data Platform (CDP), driving technical innovation, and delivering exceptional customer experiences. This is a unique opportunity to leverage your technical expertise, leadership skills, and industry knowledge to make a meaningful impact on our organization.
Key Responsibilities
- Managing and maintaining the Adobe Experience Platform (AEP) Real-time CDP to meet business requirements, ensuring seamless data integration and customer profiling.
- Supporting new development, configuration, and maintenance on the platform, collaborating with cross-functional teams to drive business outcomes.
- Providing technical expertise and guidance to internal stakeholders on segment-building and RT-CDP platform best practices, fostering a culture of data-driven decision-making.
- Troubleshooting technical issues related to the platform and implementing solutions, ensuring minimal downtime and optimal performance.
- Collaborating with IT and other agencies to align on technical requirements and implementations, driving strategic partnerships and business growth.
- Staying up-to-date with the latest trends and best practices related to Adobe Experience Platform, identifying opportunities for innovation and improvement.
- Conducting regular audits to ensure optimal use of the platform, driving business outcomes and ROI.
- Leading training sessions to upskill internal stakeholders on the effective use of the platform, promoting a culture of continuous learning and development.
- Collaborating with Adobe Support and Consulting partners to coordinate product improvements and workarounds, driving platform enhancements and innovation.
Essential Qualifications
To succeed in this role, you'll need:
- 3+ years of experience in technical data management and marketing solution experience, with a strong background in Adobe Experience Platform or equivalent.
- Strong technical skills, with the ability to troubleshoot and problem-solve technical issues, and excellent analytical skills.
- Excellent communication skills, with the ability to convey technical concepts to non-technical audiences, and a strong customer-centric approach.
- A high school diploma, GED, or high school equivalency, with a strong commitment to safety, security, and data governance.
- The ability to prioritize multiple tasks, manage competing demands, and maintain a high level of productivity in a fast-paced environment.
Preferred Qualifications
To give you a competitive edge, we prefer candidates with:
- An advanced degree in Business, Computer Science, Data Science, or a related field, demonstrating a strong foundation in technical and business principles.
- Experience with Customer Data systems, such as Adobe Experience Platform or similar systems like Salesforce C360 or Segment, and a deep understanding of data governance and data management best practices.
- A proven track record of successfully managing and implementing complex business-grade systems, with a strong focus on customer journey optimization.
- Prior experience in a large-scale e-commerce or digital commercial enterprise environment, ideally with a focus on customer journey optimization, and a deep understanding of industry trends and best practices.
Career Growth Opportunities and Learning Benefits
At Delta Airlines, we're committed to helping you achieve your long-term career goals. As a Customer Data Platform Leader, you'll have access to:
- Career development programs, designed to help you grow and develop your skills, and advance your career.
- Training and development opportunities, to enhance your technical expertise and leadership skills.
- A culture of continuous learning and innovation, with opportunities to stay ahead of industry trends and best practices.
Work Environment and Company Culture
At Delta Airlines, we're proud of our culture, which is rooted in a shared commitment to our values:
- Care: We're dedicated to caring for our customers, colleagues, and communities.
- Integrity: We operate with integrity, transparency, and ethics.
- Resilience: We're resilient, adaptable, and responsive to change.
- Servant Leadership: We're committed to serving our customers, colleagues, and communities.
- Teamwork: We believe in the power of teamwork, collaboration, and partnership.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- A competitive salary of $27/hour.
- Industry-leading profit-sharing program and performance incentives.
- 401(k) with generous company contributions of up to 9%.
- Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
- Family care assistance, including fertility help, surrogacy and adoption assistance, lactation support, backed-up care, and programs that support families at all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Access to over 500 discounts, specialty financial savings, and voluntary benefits through Deltaperks.
Join Our Team and Shape the Future of Customer Experience
If you're a motivated and experienced professional looking to drive business growth and customer engagement, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with Delta Airlines!
Don't hesitate, apply now and join our team of passionate and dedicated professionals!
Apply Now