Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading digital healthcare company that's revolutionizing the way we detect, predict, and prevent disease.
At arenaflex, we're committed to creating a culture that values innovation, collaboration, and customer satisfaction. As a Customer Care Advocate, you'll play a critical role in providing outstanding support to our patients and healthcare providers, ensuring that they receive the best possible experience with our products and services.
**About arenaflex**
arenaflex is a cutting-edge digital healthcare company that's changing the game with our innovative solutions. We're dedicated to delivering better data, better insights, and better health for all. Our team is passionate about making a difference in patients' lives, and we're looking for like-minded individuals to join our mission.
**Responsibilities and Duties**
As a Customer Care Advocate, you'll be responsible for:
* Providing superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment
* Responding to inquiries, completing various daily tasks, and providing verbal and written information to external and internal customers and accounts
* Maintaining a positive attitude and working relationship with all customers, patients, and arenaflex associates
* CRM Compliance to process and documentation
* Ticket/Email Management in a timely fashion
* Inbound and outbound call work as assigned
* Ability to manage through meetings and training in a Zoom environment on camera
**General Experience**
* Provide clear verbal and written proactive communication to internal and external requests
* Drive a patient and client-driven environment
* Understand sensitive information, HIPAA, and privacy requirements including security of the environment for the home office
* Display an ability to pay attention to detail for all activities and documentation tasks
**Qualifications**
* Experience in a fast-paced patient or healthcare provider-focused environment is preferred
* Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day)
* Preferred experience in healthcare/medical device companies non-insurance based
* Proficient with Microsoft Office - especially Outlook; Word, Excel, and PowerPoint preferred
* Experience with Customer Relationship Management software; Salesforce.com preferred
* Demonstrated ability to understand and meet individual-level metrics assigned
* Must be flexible, able to adapt quickly and positively to change, and able to manage a fast-paced growth company environment
* Convincing evidence of great customer service via phone, e-mail, fax, or web modalities
* Demonstrated commitment to helping people and resolving issues requiring independent thinking and sound judgment skills not covered specifically in manuals or procedures
* Strong commitment to quality
* Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred
* Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation
**What's In It For You**
* Competitive compensation package
* Excellent benefits including medical, dental, and vision insurances (all of which start on your first day)
* Health savings account employer contributions (when enrolled in high deductible medical plan)
* Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
* Travel reimbursement for medical care
* Noncontributory basic life insurance & short/ long term disability
* Emotional health support for you and your loved ones
* Legal / financial / identity theft/ pet and child referral assistance
* Paid parental leave, paid holidays, travel assistance for personal trips and PTO!
* 401(k) (with company match)
* Employee Stock Purchase Plan
* Pet insurance discount
* Unlimited amount of Linked In Learning classes and so much more!
**Work Environment and Culture**
* arenaflex is a remote-friendly company, and this role will be performed entirely from home
* You'll have the flexibility to work from the comfort of your own home, with a dedicated workspace and high-speed internet connection
* Our team is passionate about innovation, collaboration, and customer satisfaction, and we're looking for like-minded individuals to join our mission
* We're committed to creating a culture that values diversity, equity, and inclusion, and we welcome applicants from all backgrounds and experiences
**How to Apply**
If you're a customer service professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, and we welcome applicants from all backgrounds and experiences. We're committed to creating a culture that values diversity, equity, and inclusion, and we're proud to be an employer of choice for people with disabilities. If you need reasonable accommodations during the application process, please don't hesitate to contact us at
[email protected].