**Join arenaflex, a leading technology and logistics company, as we revolutionize the way people connect with possibility. We're seeking an exceptional Customer Advocate to join our team, dedicated to delivering an unparalleled experience for our Dashers.**
**About arenaflex**
At arenaflex, our mission is to empower local economies by connecting people with possibility. We're a technology and logistics company that started with door-to-door delivery, and we're now looking for team members who can help us go from a company that's known for delivering food to a company that people turn to for any and all goods. We're growing rapidly and changing constantly, giving our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
**The Role**
As an Experienced Customer Advocate – Final Dashination at arenaflex, you'll be part of a team that supports Dashers who are dealing with bugs or errors that we've never seen before on our app. You'll be responsible for end-to-end support of our Dashers, owning concerns, escalating as needed, and providing feedback and solutions to partners about issues that negatively impact our Dashers. You'll leverage appropriate tools, escalation channels, and make empowered decisions that lead to a win-win situation for Dashers and arenaflex.
**Key Responsibilities**
* Provide exceptional support to Dashers, resolving issues in a timely and satisfactory manner
* Own any and all issues, making proactive calls based on campaigns, and following through on every issue
* Use de-escalation and problem-solving skills to innovate the future of the Support Operations Dasher Service Model
* Partner with the Dasher Experience and Support Operations Teams in an involved, informed, and consultative approach
* Provide consistent updates on Dasher concerns, feedback, and ideas as to current and potential product opportunities
* Work cross-functionally with partners to be the voice of the Dasher for our products, services, processes, and policies
* Participate in new strategies, processes, and programs to help increase Dasher retention
* Be empowered to make decisions that will make the Dasher's situation better
**Essential Qualifications**
* At least 6+ months of agent experience in 2 lines of business supporting our Dashers
* Ranked in the top 10% of your current Line of Business
* Consistently achieve a QA score of 90% or better
* Enthusiastic about our Dashers and always want to help them succeed
* Self-motivated and have a bias towards action, thriving in a fast-paced, constantly changing work environment
* Experience with de-escalating Dashers and turning detractors into lifelong promoters of arenaflex
**Nice to Have**
* Experienced in the Dasher LOB
**Why You'll Love Working at arenaflex**
* We're leaders – Leadership is not limited to our management team. It's something everyone at arenaflex embraces and embodies.
* We're doers – We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do – on every project, every day.
* We're learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
* We're customer-obsessed – Our mission is to grow and empower local economies. We're committed to our Dashers, merchants, and customers, and believe in connecting people with possibility.
* We're all arenaflex – The magic of arenaflex is our people, together making our inspiring goals attainable and driving us to greater heights.
* We offer great compensation packages and comprehensive health benefits.
**About Our Work Environment**
* arenaflex is committed to fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions.
* This position requires an in-office presence at the arenaflex corporate office in Tempe, and the employee must live within a commutable 50 miles from the office.
* In-office days are determined by the business and can change based on business needs.
* You'll be assigned a schedule that may include evenings, weekends, and holidays, which will be adjusted periodically to meet the needs of our business.
**Our Commitment to Diversity and Inclusion**
* We're committed to growing and empowering a more inclusive community within our company, industry, and cities.
* We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
* We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
**Statement of Non-Discrimination**
* In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
* Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
**How to Apply**
If you're passionate about delivering an exceptional experience for our Dashers and are excited about the opportunity to join arenaflex, please apply through our website. We can't wait to hear from you!