Join the American Express Global Business Travel Team as a Client General Manager in the Media and Entertainment Industry
Are you a seasoned Client General Manager with a passion for the Media and Entertainment industry? Do you have a proven track record of driving growth, delivering innovative solutions, and exceeding client expectations? American Express Global Business Travel (GBT) is seeking a creative, expert, and detail-oriented Client General Manager to support some of our most important Entertainment Clients in the Production, News, Sports, Music, and Theatricals business. As a Client General Manager, you will act as the primary point of contact for our clients, focusing on identifying and delivering new opportunities, driving client and traveler satisfaction, and promoting GBT's capabilities specific to entertainment clients.
About American Express Global Business Travel
American Express Global Business Travel is a leading provider of business travel services, offering a comprehensive range of solutions to help companies manage their travel programs. With a strong presence in the Media and Entertainment industry, we are committed to delivering exceptional service and support to our clients. Our team is dedicated to providing innovative solutions, leveraging cutting-edge technology, and fostering a culture of excellence and collaboration.
Key Responsibilities
- Client Relationship Management: Possess an in-depth understanding of your client's strategic objectives, key drivers of success, organizational culture, and business objectives. Provide guidance to customers in the assessment of goals and strategies to optimize performance across their program.
- Innovative Solution Development: Identify unique travel needs that exist for news, sports, film, or TV production, and develop innovative solutions to enhance productivity and improve traveler/caller experience during service fulfillment.
- Partnership Building: Establish partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Meetings & Events, and GCG Directors). Build a web of influence at key levels within the account and among affiliate studios working with our clients on specific productions.
- Strategic Account Planning: Complete strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience. Create customer value, exceed customer expectations, strengthen client relationships, drive savings, increase retention, and optimize performance through process and data analysis.
- Business Planning and P&L Management: Lead business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account.
- Market Research and Competitive Analysis: Research the marketplace and competitor products and services to highlight the value that distinguishes AEGBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.
Essential Qualifications
- Proven Experience: Proven success and demonstrable positive results in a global account/client management, and or Project Management, experience.
- Media and Entertainment Travel Knowledge: Experience/knowledge of Media and Entertainment Travel.
- Upselling and Cross-Selling: Proven success in upselling products, services, and solutions increasing client revenue and profitability.
- Growth Strategies: Demonstrated ability to develop and implement growth strategies, build action plans, and set goals.
- Innovative Problem-Solving: Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
- Communication and Presentation: A sophisticated range of communication and presentation skills.
- Financial Acumen: Strong financial acumen required to leverage the key drivers of profitability.
- Business Acumen: Strong business acumen required to communicate the Amex Global Business Travel value proposition.
Preferred Qualifications
- Previous Large Market/Multinational Client Experience: Previous large market/multinational client/global experience preferred.
- Travel Operations Knowledge: Travel Operations knowledge required.
- Business Travel Service Delivery and Client Management: Demonstrated knowledge of Business Travel Service Delivery and Client Management.
- Solid Understanding of Business Travel Service Delivery Technology/Tools and Processes: Solid understanding of Business Travel Service Delivery technology/tools and processes.
- Advanced Software Skills: Advanced software skills (MS Office) required.
What We Offer
As a Client General Manager with American Express Global Business Travel, you will have the opportunity to:
- Work with a High-Performing Team: Collaborate with a talented and experienced team in a dynamic and fast-paced environment.
- Develop Innovative Solutions: Identify and develop innovative solutions to meet the unique needs of our clients in the Media and Entertainment industry.
- Grow Your Career: Take advantage of opportunities for professional growth and development, including training programs, mentorship, and career advancement.
- Enjoy a Flexible Work Environment: Work remotely with flexibility to maintain East Coast hours, with 25-30% travel required.
- Competitive Compensation and Benefits: Enjoy a comprehensive compensation package, including competitive salary, benefits, and perks.
Our Culture and Values
At American Express Global Business Travel, we are committed to fostering a culture of excellence, collaboration, and innovation. We value:
- Diversity and Inclusion: We strive to create an inclusive and diverse work environment that reflects the communities we serve.
- Integrity and Trust: We operate with integrity and trust, upholding the highest standards of ethics and conduct.
- Customer Focus: We are dedicated to delivering exceptional service and support to our clients, exceeding their expectations and driving their success.
How to Apply
If you are a motivated and experienced Client General Manager with a passion for the Media and Entertainment industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
American Express Global Business Travel is an equal opportunities employer. We welcome applications from all qualified candidates.
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