Introduction to blithequark
blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a presence in multiple locations and a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, blithequark is a force of good in supporting communities, clients, and the environment. Our mission is to make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise.
About the Role
We are seeking an experienced Assistant Manager Customer Experience to join our team in El Paso, Texas. As a key contributor to our sales team, you will be responsible for developing and implementing a robust sales strategy to drive team performance and meet key business objectives. Your primary responsibilities will include sales strategy and performance management, compliance and reporting, operational oversight, ethical leadership, strategic collaboration, and adaptability.
Key Responsibilities
- Sales Strategy and Performance Management: Develop and implement sales strategies, incentives, and operational practices that foster a high-performance sales culture and exceed sales targets.
- Compliance and Reporting: Manage all center operations, including sales forecasting, staffing, budget management, and reporting to ensure alignment with client service commitments and financial goals.
- Operational Oversight: Oversee the day-to-day operations of the contact center, ensuring operational efficiency, service quality, and adherence to sales processes.
- Ethical Leadership: Promote the highest standards of ethical and professional conduct through your demonstrated individual performance and leadership.
- Strategic Collaboration: Act as a key liaison with various departments, including Account Management, Quality Assurance, Training, Recruiting, WFM, and IT, to ensure seamless operations and strategic alignment.
- Adaptability: Thrive in a fast-paced, high-energy, and change-oriented environment, adapting quickly to new sales strategies and market demands.
- Other Duties: Perform other related duties and assignments as required to support the success of the sales center.
Qualifications and Skills
To be successful in this role, you will need to possess the following qualifications and skills:
Required Skills
- Process Excellence: Proven ability to develop and implement processes that drive efficiency and effectiveness.
- Collaboration: Strong ability to work collaboratively with cross-functional teams to achieve common goals.
- Communication: Excellent verbal, listening, and written communication skills.
- Emotional Intelligence: High level of emotional intelligence, with the ability to understand and manage your own emotions and those of your team members.
- Open-Mindedness: Willingness to consider new ideas and perspectives, and to adapt to changing circumstances.
- Critical Thinking: Strong critical thinking skills, with the ability to analyze complex data and make informed decisions.
- Solution Orientation: Proven ability to develop and implement solutions that drive business results.
- Entrepreneurship: Strong entrepreneurial spirit, with the ability to think creatively and develop innovative solutions.
- AI Proficiency: Basic understanding of artificial intelligence and its applications in business.
- Data Literacy: Ability to collect, analyze, and interpret complex data to inform business decisions.
Required Experience
- Minimum of 6 months of call center sales management experience is required.
- Sales Management experience is a mandatory prerequisite.
- Experience in outbound sales is a plus.
- Proven experience managing multiple sales programs concurrently is a plus.
- Previous experience as a supervisor, team lead, or in a similar management role is required.
- Must have flexible availability based on the hours of operation.
Qualifications
- Proven Sales Management Experience: Experience managing sales programs with varying objectives, agent skill requirements, and technical solutions.
- Communication Skills: Strong verbal, listening, and written communication skills are essential for effective team leadership and client interaction.
- Technical Proficiency: Must have a high level of proficiency in Microsoft Office, including advanced functions in Outlook and complex data analysis in Excel.
- Sales and Business Acumen: Demonstrated ability to understand and implement strategic development, specifically with operating policies, procedures, and work process improvements.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for growth and development. As an Assistant Manager Customer Experience, you will have access to training and development programs, mentorship, and opportunities to take on new challenges and responsibilities. Our goal is to help you achieve your career goals and reach your full potential.
Work Environment and Company Culture
blithequark is a dynamic and fast-paced work environment that is committed to making a positive impact on our communities, clients, and the environment. We believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. Our employees are our greatest asset, and we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
Compensation, Perks, and Benefits
blithequark offers a competitive compensation package, including paid training, competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs. We also offer opportunities for career advancement and professional growth.
Conclusion
If you are a motivated and experienced sales professional looking for a new challenge, we encourage you to apply for the Assistant Manager Customer Experience role at blithequark. As a key member of our sales team, you will have the opportunity to make a real impact on our business and our clients, while also developing your skills and advancing your career. Don't miss out on this exciting opportunity to join our team and be part of a dynamic and fast-paced work environment. Apply today!
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