Experienced Agency Sales Manager – Corporate Travel Management and Revenue Growth Expert for Alaska Airlines

Introduction to Alaska Airlines

At Alaska Airlines, we are driven by our passion, core values, and leadership principles to create a carrier that people love. Our corporate teams set the strategies and operational designs to ensure the success of our organization. Whether we utilize our expertise in accounting, HR, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for movement and our guests inspires us to achieve excellence every day. If you share our enthusiasm for making an airline that people love, we want to hear from you.

Job Synopsis

The Agency Sales Manager is a knowledgeable authority for corporate travel management services at Alaska Airlines. As a single point of contact, this role exercises significant judgment to make decisions that drive consistent revenue, leveraging aspects of our network and corporate client relationships. The ideal candidate will have a strong background in sales, marketing, and customer relationship management, with a focus on corporate travel and revenue growth.

Key Responsibilities

• Act as an informed authority for Travel Management Company (TMC) business for Alaska Airlines, providing expert guidance and support to internal stakeholders and external clients.
• Build key business relationships with TMC accounts focused on business travel value propositions for Alaska Airlines, identifying opportunities to drive revenue growth and increase market share.
• With minimal direction from management, exercise extensive judgment to manage pricing, cost analysis, and negotiations of all TMC agreements, aiming to achieve the highest possible market share and yield in individual markets.
• Collaborate with legal and risk management teams to develop contract-compliant agreements that meet the needs of Alaska Airlines and its clients.
• Analyze revenue, margins, and contract performance to ensure objective compliance and profitability, identifying areas for improvement and implementing strategies to optimize results.
• Develop marketing-related promotions to support sales efforts, working closely with marketing and business development teams to create targeted campaigns and initiatives.
• Manage the administration of TMC agency accounts through sales calls, negotiating agreements, and coordinating with pricing and revenue management teams.
• Plan business development and lead the development of other agency accounts through collaboration with the revenue management team, ensuring that exceptional entries are filed accordingly and driving expected revenue per the specifications of the agreement.
• Monitor reporting and metrics to identify trends and develop a strategy to ensure the company is positioned appropriately in the market, staying ahead of competitors and capitalizing on emerging opportunities.
• Monitor revenue, commissions, and contract performance to ensure maximum revenues and sales objectives are achieved, taking corrective action when necessary to get back on track.
• Effectively manage and negotiate time and resources, maximizing revenue opportunities at the most cost-effective rate for Alaska Airlines.
• Prepare and execute a local sales plan in accordance with corporate sales targets, ensuring Alaska Airlines is strategically positioned among its competitors and leveraging its position in the marketplace.

Required Experience, Education, and Skills

To be successful in this role, you will need:

• 2 years of experience in outside sales, with a focus in the retail service environment or related area, preferably in the airline or travel industry.
• A Bachelor's degree, or two additional years of relevant training/experience in lieu of this degree.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.
• Must be authorized to work in the U.S.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Prior airline experience, with a strong understanding of the airline industry and its unique challenges and opportunities.
• Previous exposure to and use of travel industry data reporting sources like ARC and Crystal, with the ability to analyze and interpret complex data sets.
• Proficiency with CRM tool Salesforce, with experience using sales force automation and customer relationship management systems.
• Strong interpersonal skills, with the ability to drive results to the greatest advantage of the organization, building strong relationships with internal stakeholders and external clients.
• Ability to establish cross-functional, collaborative relationships with different teams and workgroups, working effectively in a matrixed organization.
• Solid organizational and time management skills, with the ability to adapt to conflicts caused by competing needs and priorities.

Career Growth Opportunities and Learning Benefits

At Alaska Airlines, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As an Agency Sales Manager, you will have the opportunity to:

• Develop your sales and marketing skills, with a focus on corporate travel and revenue growth.
• Build strong relationships with internal stakeholders and external clients, establishing yourself as a trusted authority in the airline industry.
• Stay up-to-date with the latest industry trends and developments, attending conferences and training sessions to enhance your knowledge and skills.
• Collaborate with cross-functional teams, working with different departments and workgroups to drive business results and achieve common goals.

Work Environment and Company Culture

At Alaska Airlines, we pride ourselves on our unique and supportive company culture, with a strong focus on teamwork, collaboration, and mutual respect. As an Agency Sales Manager, you will be part of a dynamic and fast-paced team, working in a professional and friendly environment that encourages open communication, creativity, and innovation. Our company culture is built on the following values:

• Safety: We prioritize the safety of our employees, customers, and communities, ensuring that everyone gets home safely at the end of the day.
• Integrity: We act with integrity, honesty, and transparency, doing the right thing even when it's difficult or challenging.
• Customer: We put our customers at the heart of everything we do, striving to provide exceptional service and exceed their expectations.
• Innovation: We encourage innovation, creativity, and experimentation, embracing new ideas and approaches that can help us improve and grow.
• Teamwork: We work together as a team, collaborating and supporting each other to achieve common goals and drive business results.

Compensation, Perks, and Benefits

As an Agency Sales Manager at Alaska Airlines, you will be eligible for a competitive salary and benefits package, including:

• A hourly rate of $26, with opportunities for overtime and bonuses based on performance.
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan and paid time off.
• Access to exclusive employee discounts and perks, including travel benefits and discounts on company products and services.
• A dynamic and supportive work environment, with opportunities for career growth and professional development.

Conclusion

If you are a motivated and results-driven sales professional with a passion for the airline industry, we encourage you to apply for the Agency Sales Manager role at Alaska Airlines. With a strong focus on corporate travel and revenue growth, this role offers the opportunity to develop your sales and marketing skills, build strong relationships with internal stakeholders and external clients, and contribute to the success of a dynamic and growing organization. Don't miss out on this exciting opportunity to join our team and take your career to new heights!

Apply Now