Company Description
We’re Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,000 experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical.
Job Description
Customer Relationship Management
- Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
- Build and maintain strong, long-term customer relationships based on trust and mutual success.
- Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.
Customer Engagement and Ideation
- Explore and support customer-driven ideas, helping shape them into feasible solutions.
- Collaborate with customers to identify innovation opportunities and value-added services.
- Act as a liaison between customer stakeholders and internal technical or delivery teams.
RFP and Requirements Support
- Support the preparation and response to RFPs, RFIs, and RFQs by gathering and clarifying requirements.
- Facilitate workshops or meetings to refine scope and align customer expectations.
- Ensure that all proposals and solutions are accurately aligned with customer business needs.
Project and Delivery Support
- Work closely with project and delivery teams to ensure customer satisfaction during execution.
- Monitor progress, handle escalations, and ensure timely communication with all parties.
- Track performance metrics, report progress, and identify improvement areas.
Strategic Account Development
- Identify opportunities for upselling, cross-selling, or extending service scope.
- Contribute to account plans and engagement strategies to support business growth.
Qualifications
- Bachelor’s degree in Business, IT, Engineering, or a related field (Master’s degree is a plus).
- 3+ years of experience in customer engagement, account management, or project management.
- Strong understanding of solution development, RFP processes, and customer success practices.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to translate technical or complex requirements into clear business context.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Fluent German and English language skills
Additional Information
- 30 days of paid vacation, internal and external training opportunities, MyN – Nagarro Employee Share Program, attractive company car and company bicycle arrangements, company-funded accident insurance policy, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
- Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference.
- Flat hierarchies and a long-term, stable job with attractive development opportunities.
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