At Target Corporation, one of America's leading retailers and a Fortune 50 organization, we're committed to delivering outstanding guest experiences through our Monetary and Retail Services (FRS) division. As a key part of our organization, FRS strengthens guest loyalty, drives sales, and enhances profitability by providing innovative service solutions and payment options. We're now seeking an exceptional leader to join our team as a Director of Guest Service Center, responsible for overseeing our remote customer service operations and driving business growth.
As the Director of Guest Service Center, you will be the strategic and operational leader of our Target.com Guest Services team, responsible for delivering exceptional guest experiences across various channels, including chat, phone, and email. You'll lead a team of 100+ guest service representatives and 6-9 senior managers/administrators, driving business results, and fostering a culture of innovation, guest-centricity, and continuous improvement.
At Target Corporation, we offer a competitive salary, comprehensive benefits, and a dynamic work environment that fosters growth and development. As a remote customer service leader, you'll have the opportunity to work with a talented team, drive business results, and make a meaningful impact on our guests' experiences.
As a Director of Guest Service Center, you'll have opportunities to develop your skills and advance your career within our organization. You'll be part of a dynamic team that drives business growth, innovation, and guest satisfaction, with opportunities to move into senior leadership roles or explore other areas of the company.
At Target Corporation, we're committed to creating a culture that values diversity, equity, and inclusion. We believe in fostering a work environment that's collaborative, innovative, and supportive, where our team members can thrive and grow. As a remote customer service leader, you'll be part of a global team that shares our values and is passionate about delivering exceptional guest experiences.
We offer a competitive compensation package, including a salary range of $35-$40 per hour, depending on experience. Our benefits package includes comprehensive health insurance, retirement savings plans, and paid time off, among other perks.
If you're a motivated and experienced leader looking to drive business growth and deliver exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team!
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