Job Summary:
Join Labcorp's dynamic Patient Customer Service team as a Customer Service Support Representative, working from the comfort of your own home! We're seeking a passionate and customer-focused individual to deliver exceptional experiences to our patients, doctors, and insurance carriers. As a valued member of our team, you'll have the opportunity to make a positive impact on people's lives while growing your career with a leading healthcare company.
Key Responsibilities:
- Respond to 80+ inbound calls daily from patients, doctor's offices, and private insurance carriers, providing solutions to challenging billing issues.
- Initiate payment plans for patients with outstanding balances, ensuring a smooth and efficient experience.
- Utilize multiple resources to resolve patient inquiries while on the phone, demonstrating excellent problem-solving skills.
- Maintain performance goals and strive for continuous improvement in a fast-paced environment.
- Become proficient in our processes after completing a structured training program, showcasing your ability to learn and adapt.
Requirements and Skills:
- High School Diploma or equivalent required.
- Previous medical and/or call center experience a plus.
- Excellent communication and organization skills.
- Proficiency in navigating multiple computer screens and applications.
- Alpha-Numeric data entry proficiency.
- Dedicated work-from-home space with a reliable internet connection (50 Mbps or higher).
What We Offer:
- Competitive salary: $15.25-$21.00 per hour or state/local minimum wage, if higher.
- Quarterly variable bonus potential.
- Generous paid time off.
- Medical, Vision, and Dental Insurance Options.
- Flexible Spending Accounts.
- 401k and Employee Stock Purchase plans.
- No Charge Lab Testing.
- Fitness Reimbursement Program.
Schedule:
- Monday-Friday; 11am-8pm (EST).
How to Apply:
Don't miss this opportunity to join our team and make a difference in the lives of our patients! Apply now and take the first step towards a rewarding career with Labcorp.
Apply Now
Apply Now