Job title: Customer Service Representative - State Farm Agent Team Member in Philadelphia, PA at State Farm
Company: State Farm
Job description:
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Now Hiring: Customer Service Representative – Service with a Sales Edge!
Bilingual (English/Spanish) Preferred
Are you bilingual in English and Spanish and passionate about providing excellent customer service—while also having a knack for sales? We’re looking for a dependable, motivated, and people-focused individual to join our team as a Customer Service Representative.
This role combines the best of both worlds: supporting clients with their insurance needs while identifying opportunities to offer valuable products and services.
What You'll Do:
- Deliver exceptional service to both English- and Spanish-speaking clients
- Respond to client inquiries, process policy updates, and ensure high levels of satisfaction
- Identify client needs and offer appropriate insurance solutions
- Support retention and growth through cross-selling and account reviews
- Work collaboratively with the team to meet customer service and sales goals
What We’re Looking For:
- Bilingual: Fluent in both English and Spanish (spoken and written)
- Strong customer service and communication skills
- Positive attitude, attention to detail, and a team-player mindset
- Interest in sales and building client relationships
- Must hold or be willing to obtain a state insurance license (licensing support is available)
- Previous customer service or sales experience is a plus
What We Offer:
- Full-time opportunity with training provided
- Licensing support for the right candidate
- Competitive pay with performance-based incentives
- Supportive team environment with opportunities for growth
If you're ready to combine your love for helping people with the opportunity to grow in a service-oriented, sales-supportive role, we’d love to hear from you.
This is a remote position.
Expected salary: $50000 - 70000 per year
Location: Philadelphia, PA
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