Join our team at CVS Health and make a difference in the lives of our customers! We're seeking a highly skilled and compassionate Customer Service Representative to join our Caremark Member Operations team. As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance while delivering exceptional service to our customers.
About Us
At CVS Health, we're committed to transforming the healthcare experience and making it more personal, convenient, and affordable. Our purpose-driven culture is centered around putting the customer at the heart of everything we do. We're a Fortune 4 company with a comprehensive benefits package and opportunities for growth and development.
Job Summary
As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers via phone. You'll assist members with their pharmacy benefit plans, answer questions regarding prescription insurance, medication coverage, and mail-order prescriptions. You'll receive comprehensive training to upskill and support our customers' needs.
Responsibilities
- Provide exceptional customer service via phone to members with pharmacy benefit plans
- Assist members with questions regarding prescription insurance, medication coverage, and mail-order prescriptions
- Utilize strong communication and problem-solving skills to resolve customer inquiries
- Adhere to HIPAA and governmental compliance requirements
Requirements
- 1 year of experience interacting with customers in a call center, retail, or customer service environment
- Computer proficiency in Windows-based applications
- High School Diploma or equivalent experience preferred
Preferred Qualifications
- Associates degree or equivalent experience
- Ability to problem-solve in a positive and productive manner
- Comfortable relating to customers in a patient and helpful way
- Reliability and compliance with scheduling standards
- Strong customer service skills, including courteous telephone etiquette and professionalism
What We Offer
- Competitive salary: $17.50 - $28.45 per hour
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Opportunities for growth and development
- Flexible work schedule and remote work opportunity
How to Apply
Ready to join our team? Apply now by clicking the link below:
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