Customer Service Representative – Firstsource Healthcare | Dallas, TX (Remote)
Overview
Firstsource Healthcare is hiring Customer Service Representatives to provide support in healthcare claims processing and customer interactions. This remote, full-time role requires strong communication, data entry, and multitasking skills, with opportunities to work with a global BPM (Business Process Management) leader serving Fortune 500 and FTSE 100 companies.
Key Details
Job Title: Customer Service Representative
Employer: Firstsource Healthcare (Firstsource Solutions)
Location: Dallas, Texas, US (Remote)
Salary: $14/hour
Contract Type: Full-Time, Permanent
Shift/Schedule: Standard shifts with overtime as required
Requisition ID: 18626
Work Location: Remote (private, secured workspace required)
Role Overview
Customer Service Representatives will handle outbound calls, document customer transactions, and ensure compliance with healthcare regulations. The role involves safeguarding patient health information (PHI), supporting claims processing, and adhering to scheduled shifts for optimal coverage.
Key Responsibilities
Conduct outbound calls and campaigns as directed
Document customer transactions thoroughly in host systems
Adhere to scheduled shifts to maintain phone coverage
Ensure compliance with regulatory guidelines and information security policies
Safeguard PHI in strict accordance with company procedures
Follow safety guidelines under the Illness and Injury Prevention Program
Assist with healthcare claims inquiries and processing
Identify and resolve data entry discrepancies
Multitask and prioritize workload effectively
Adapt to changes and make judgment calls when necessary
Required Skills and Experience
Essential
High School diploma or GED
Minimum 1 year of call center experience
At least 6 months of healthcare claims experience
Ability to read and interpret business correspondence, procedure manuals, and plan documents
Basic mathematical skills
Intermediate typing skills
Strong data entry accuracy and attention to detail
Ability to multitask and follow written directions (emails, SOPs)
Self-motivation and adaptability
Other Requirements
Ability to sit for long periods of time
Flexibility in scheduling, including overtime
Private, secured workspace free from distractions
What We Offer
$14/hour base pay
Full-time remote position
Opportunities to work with a global BPM leader serving healthcare, telecom, media, banking, and insurance sectors
Exposure to Fortune 500 and FTSE 100 clients
Equal Opportunities
Firstsource Solutions is committed to diversity, inclusion, and equal opportunity employment. Applications are welcomed from all qualified candidates regardless of background.
How to Apply
Click here to Apply via the Firstsource Healthcare careers portal
Application Deadline
Not specified – applications reviewed on a rolling basis.
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