Customer Service Monitoring Representative - Join blithequark's Life-Saving Mission as a Remote Alarm Monitoring Specialist

Introduction to blithequark: Pioneers in Smart Home Security

Since 1874, blithequark has been at the forefront of helping save lives through innovative smart home security solutions. As the #1 smart home security provider in the U.S., blithequark protects and connects families, businesses, and larger commercial customers daily. With a commitment to continuous innovation, advanced technology, and strategic partnerships, blithequark delivers products and services that safeguard life and valuables, whether at home, in business, or on the go. As a noble purpose-driven organization, blithequark's mission is clear: to help save lives for a living. If you're looking for a career that makes a real impact, join blithequark's team and put purpose behind your paycheck.

Why Choose blithequark?

At blithequark, it's more than just a job; it's a noble purpose that defines the organization. As a leading provider of electronic security, interactive home and business automation, and monitoring services, every employee is united under one mission: to help save lives for a living. As an Alarm Monitoring Representative, you'll be part of a team that makes a tangible difference in customers' lives every day. You'll be among individuals with passion, commitment, drive, and ambition, using and developing your talents for good at work, home, and in the community.

Job Overview: Customer Service Monitoring Representative

This remote work-from-home position requires living within 1 hour of blithequark's Wichita, KS contact center (800 East Waterman, Wichita, KS 67202) due to licensing requirements. As an Alarm Monitoring Representative, you'll play a pivotal role in blithequark's life-saving mission by monitoring and dispatching proper authorities for residential and small business alarms, as well as contacting responsible parties.

Key Responsibilities:

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatch the proper authorities, and notify responsible parties.
• Paying attention to detail while documenting alarm handling procedures within alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
• Receiving inbound calls related to alarm call back inquiries.

What We Offer

At blithequark, we're committed to our employees. Our comprehensive benefits package includes:

• Paid training to equip you with the necessary skills.
• Full benefits on the 1st of the month after 31 days of employment, including medical, dental, vision, and 401(k) with employer matching.
• Casual, yet energetic and engaging work environments that foster productivity and well-being.
• Paid vacation time to recharge and maintain a healthy work-life balance.
• Tuition reimbursement and employee referral bonuses to support your growth and development.
• Potential opportunities to work from home based on business needs, offering flexibility and convenience.
• A culture of coaching, development, and career growth opportunities to help you advance in your career.

Essential and Preferred Qualifications

We're looking for individuals with a proven track record of results they're proud of. The ideal candidate will have:

• A high school diploma or equivalent.
• A minimum of six (6) months of customer service experience, demonstrating your ability to handle customer inquiries and resolve issues effectively.
• Technical aptitude, problem-solving skills, and the ability to prioritize multiple items at once, showcasing your adaptability and multitasking capabilities.
• The ability to be licensed in multiple states, ensuring compliance with regulatory requirements.

Skills and Competencies Required for Success

To excel as an Alarm Monitoring Representative at blithequark, you'll need:

• Excellent communication and interpersonal skills to interact with customers, authorities, and internal stakeholders.
• Strong attention to detail and organizational skills to manage multiple alarm calls and documentation.
• Technical skills to navigate alarm screens and software applications.
• Problem-solving and analytical skills to troubleshoot issues and make informed decisions.
• Ability to work in a fast-paced environment and manage stress effectively.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to your growth and development. As an Alarm Monitoring Representative, you'll have opportunities to:

• Advance in your career through internal promotions and lateral moves.
• Develop new skills through training programs and coaching.
• Expand your knowledge of the security industry and stay up-to-date with the latest technologies and trends.

Work Environment and Company Culture

blithequark values a culture of inclusivity, diversity, and respect. Our work environment is designed to foster collaboration, creativity, and well-being. As a remote worker, you'll be part of a distributed team that shares a common purpose and commitment to excellence.

Compensation, Perks, and Benefits

The pay for this role is $17.50 per hour base. In addition to the comprehensive benefits package mentioned earlier, you'll also have access to:

• Healthcare benefits, including medical, dental, and vision coverage.
• 401(k) plan with company match to support your retirement savings.
• Short-term and long-term disability coverage, life insurance, and wellbeing benefits to ensure your financial security.
• Paid time off, including vacation days and holidays, to recharge and maintain a healthy work-life balance.
• 6 paid holidays to observe and celebrate throughout the year.

Join blithequark's Life-Saving Mission

If you're passionate about making a difference in people's lives and are looking for a career with purpose, we encourage you to apply for the Customer Service Monitoring Representative role at blithequark. As an Equal Employment Opportunity (EEO) Employer, we celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. Visit our website to learn more about our diversity and inclusion initiatives.

Don't miss this opportunity to join a team that makes a real impact. Apply now and become part of blithequark's noble purpose-driven organization!

Apply Now