At arenaflex, we're a dynamic team of problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams, working together in a supportive and collaborative environment to ensure customer satisfaction. As trusted advisors, we go above and beyond to help others, finding fulfillment by giving back to our local communities as the united team that is arenaflex.
**Join Our Team**
We're a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components, and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine.
**About the Role**
We're seeking an experienced Customer Service Lead to join our team at arenaflex. As a key member of our customer service team, you'll be responsible for performing and guiding on the tracking process and procedures, including emailing customers, calling drivers, tracking shipments, building loads, and being a point of escalation, as needed. This role will also provide guidance and training for new employees and temps. You'll identify any issues in transit and provide the customer with the necessary updates and solutions.
**Key Responsibilities**
* Actively perform and lead the team on day-to-day tracking, load building, spot quoting, calling drivers, sending emails, and customer updates, reports, and working through escalations/involving management on additional challenges, as needed
* Provide guidance and feedback as the point of escalation to employees and temps regarding tracking responsibilities and training
* Communicate with Account Managers, Sales Reps, Brokerage Ops Reps, and Carrier Sales team regarding trends, tracking, breakdowns, delays, and freight security
* Collectively work with the team on tracking procedures, successes, and shortcomings. Assist the tracking team to help execute on customer requirements and adjust SOP's/training as needed
* Performs other duties as assigned
* Complies with all policies and standards
**Qualifications**
* Education: High School Diploma or GED equivalent (Required)
* Experience:
+ 2+ years experience in customer service and/or track/trace (Required)
+ 3+ years experience in Freight forwarding, logistics, 3PL, Transportation Brokerage, or trucking company (Preferred)
* Knowledge, Skills, and Abilities:
+ AS400 Low
+ Microsoft Office Suite Medium
+ Transportation Management System (TMS) Medium
**What We Can Offer You**
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include:
* Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k), and Tuition Reimbursement
* Up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually
**About arenaflex**
arenaflex is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components, and finished goods. With expert teammates staffing more than 150 worldwide locations in Asia, Europe, and North America, arenaflex's full-service options also include customs clearance, warehouse management, and white glove services.
**Why Join arenaflex?**
* Be part of a dynamic team that's passionate about making a global impact
* Work in a supportive and collaborative environment that encourages growth and development
* Enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) plan and tuition reimbursement
* Take advantage of opportunities for career growth and advancement in a rapidly evolving industry
* Be part of a company that's committed to giving back to our local communities through volunteer programs and charitable initiatives
**How to Apply**
If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.