About the position
Responsibilities
• Develop and maintain a comprehensive customer engagement strategy that prioritizes relationship development with strategically important companies globally
• Own executive touchpoint planning and manage intake, preparation, and follow-through standards across executive engagement
• Create frameworks for identifying and phasing engagement with priority accounts based on strategic value and relationship stage
• Build repeatable systems for managing the rhythm of executive and organizational activities around external stakeholders
• Track customer health metrics and flag emerging risks or opportunities for executive attention
• Create and maintain documentation standards and metrics to measure the effectiveness of engagement activities
Requirements
• Have 8+ years of experience in strategy, operations, or chief of staff roles, with significant exposure to commercial or go-to-market functions
• Have a track record of working effectively with C-level executives and managing complex stakeholder relationships
• Demonstrate exceptional strategic thinking combined with meticulous attention to operational detail
• Are skilled at building systems and processes that bring structure to ambiguous, fast-moving environments
• Are an excellent communicator who can craft compelling materials for diverse audiences
• Have a bias toward action and can manage multiple work streams simultaneously while maintaining quality
• We require at least a Bachelor's degree in a related field or equivalent experience.
Nice-to-haves
• Experience in enterprise technology sales, partnerships, or customer success at a high-growth company
• Background working with strategic cloud partnerships (AWS, GCP, Azure) or systems integrator relationships
• Familiarity with the AI industry and understanding of enterprise AI adoption patterns
• Track record of building chief of staff or business operations functions from the ground up
Benefits
• We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
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