Customer Care Consultant Portal Support (Hybrid)

About the position Responsibilities • Troubleshoot and resolve customer system and access issues through cases or phone calls • Salesforce Case Management • Chat Support • Network with internal business partners in order to resolve a customer's issues • Perform user setups as it relates to Portal access • Exercise multi-tasking skills when managing multiple systems and applications during customer interactions • Analyze and resolve moderately complex system issues • Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions • Recommend continuous process improvements within the team Requirements • A new graduate with a Bachelor's degree OR a Candidate with a minimum of two (2) years experience in customer service/support • Exhibit strong ownership and follow through. Agents own the customer's issue and drive the resolution to ensure the customer is satisfied with the end result • Strong observation and researching skills. Consultants need to research and pursue information that assists in resolving the customer's issue • Strong determination in the face of challenges, Volume is constant and consultants must answer every call without hesitation. Our customer's count on dependable and reliable support • Strong verbal and written communication skills • Exceptional interpersonal skills required • Experience with Salesforce (Service Cloud) • High School diploma or equivalent or New Graduate • 2+ years of technology networking experience or a Bachelor's Degree in related field of study • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Nice-to-haves • Customer-focused; detail-oriented individual • A confident individual who is willing to assume responsibility • Adaptive and flexible (processes) • Ability to work and make decisions with minimal supervision • Individual contributor and team player Benefits • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! Apply Now Apply Now