Arvest Bank is seeking a Credit Card Customer Service Representative 1 to provide exceptional service to customers. The role involves answering customer service calls, processing requests, and maintaining product knowledge to assist cardholders effectively.
Responsibilities
- Provide exceptional internal and external customer service in a professional manner which includes answering phone calls promptly, responding in a timely manner and using caller’s name
- Respond to customer service requests using appropriate bank and credit card processor systems
- Enroll and train cardholders on bank and/or credit card websites to ensure customer ability to maintain credit card account online
- Process requests from cardholders including customers with credit balances on accounts; balance transfer requests ensuring required documentation and correspondence is completed and posted to account
- Respond to cardholder correspondence concerning changes in authorized users and/or credit line changes; determine if correspondence conforms to local, state and federal regulations; take appropriate action to gather required documentation and/or complete the request
- Maintain high level of product knowledge regarding all aspects of consumer card programs including features and benefits, fees and service charges, and disclosure requirements
- Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity
- Support and uphold the Arvest Mission Statement
- Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded
- Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service
- Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation
- Promote professionalism at all times
Skills
- High school diploma or equivalent required
- 1 year customer service experience required
- Must be able to arrive at work on time, work on site and have regular work attendance
- Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
- Must be able to provide cordial customer service regardless of customer personality, presence or communication style
- Must be able to perform several tasks at once
- Must be able to work in a stressful atmosphere
- Must be able to rotate job tasks
- Must be able to occasionally work overtime
- Must be able to greet others cordially
- Must be able to coordinate multiple and changing priorities
- Must be able to verbally communicate with all other associates
- Must be able to operate telephone, scanner, copier and FAX machines
- Must be able to move from department, division, or bank to department, division or bank to attend meetings
- Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
- Spanish/English Bilingual Speaker
- Previous banking or call center experience
Benefits
- Comprehensive suite of benefits
- Full range of health and life, financial, and wellness benefits
Company Overview
Arvest Bank is a community-based financial institution serving more than 110 communities in Arkansas, Kansas, Missouri and Oklahoma. It was founded in 1961, and is headquartered in Lowell, Arkansas, USA, with a workforce of 5001-10000 employees. Its website is https://www.arvest.com.Company H1B Sponsorship
Arvest Bank has a track record of offering H1B sponsorships, with 3 in 2025, 6 in 2023. Please note that this does not guarantee sponsorship for this specific role.
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