Contact Center Agent

Description

The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may conduct transactions, answer routine account questions, and resolve issues to ensure excellent service for members who utilize telephone, secure messaging, or chat banking options at Alabama ONE.

Responsibilities

• Utilize phone system, text, chat, and secure messaging systems to assist members with a wide variety of banking needs.
• Provides guidance and information to members regarding products and services.
• Participates in ongoing learning and development to maintain knowledge base of AOCU policies, procedures, and processes.
• Other duties as assigned.

Requirements

High School Diploma or GED and previous customer service or call center experience are required. The ideal candidate will be passionate about providing exceptional, professional customer service. Must be able to communicate effectively verbally and in writing. High technical proficiency, and the ability to operate various computer systems.

Experience working in a financial institution is strongly preferred.