Job Description:
• Build, manage, and refine customer-specific analytical workspaces within the PeakMetrics platform
• Construct, test, and iterate on Boolean queries in the PeakMetrics platform to capture relevant narratives
• Analyze social and digital media data surfaced by the platform to identify key narratives, trends, and amplification patterns
• Translate platform outputs into clear, prioritized insights for non-technical audiences
• Produce structured reports, briefs, presentations and visual storytelling artifacts based on PeakMetrics analysis
• Partner with Customer Success and Commercial teams to ensure insights align with customer goals
• Ask thoughtful questions to refine analysis and improve signal quality within the platform
• Explore data hands-on when needed, including lightweight manual analysis, to validate patterns and sharpen insight
• Continuously improve reporting clarity, relevance, and actionability through iteration
Requirements:
• 2–5 years of relevant professional experience
• Comfort working with quantitative metrics to identify patterns and trends
• Ability to distill complex platform outputs into clear, actionable insights
• Strong written communication skills for client or executive-facing audiences
• Familiarity with social media platforms and online discourse dynamics
• Ability to communicate insights verbally, visually, and in writing, tailored to the audience
• Comfort collaborating cross-functionally and interacting with customers as needed
• Strong attention to detail and ability to manage multiple analyses or workstreams simultaneously
Benefits:
• Remote-first culture
• Competitive compensation
• Health insurance, 401(k), and other benefits
• Flexible work schedule and unlimited time off
• Opportunities for professional growth and development
• A supportive, collegial team environment that values experimentation, learning, and thoughtful debate
• A vibrant and inclusive company culture