Henricksen is a leading national dealership specializing in contract furniture and architectural products. The Project Manager role is responsible for managing contract furniture projects from inception to completion, ensuring a smooth workflow and exceptional customer service throughout the project lifecycle.
Responsibilities
- Customer Service. Act as the main point of contact for the customer and other applicable parties during the project process. Maintain a professional and positive demeanor across all situations with clients and other partners
- Project Definition and Planning. Establish clear and reasonable project expectations and deliverables for our clients and other project parties. Develop plans, schedules, logistics, and deliveries that align with the project parameters and client goals
- Project Implementation and Coordination. Foster quality interactions and coordination of work with all third parties (A&D firms, facility or building managers, contractors, movers, etc.) and project team. Provide updates and communication throughout project ensuring all critical information or dates are known by all project parties. Align furniture installation with the contractor’s schedule
- Installation Planning and Execution. Review plans, drawings, and specifications for accuracy and application. Schedule and facilitate the product delivery and installation, verifying installation progress and completion. Identify, manage, and finalize punch list with Account Executive and client. Serve as escalation point to resolve and mitigate issues as required
- Project Administration and Closeout. Maintain and track any project revisions or modifications and ensure applicable parties are made aware. Manage any changes of scope costs in real time and provide timely and accurate information of any changes. Complete project closeout and document
Skills
- Ability to travel and work onsite at customers and other locations
- Able to analyze and problem solve, even with significant ambiguity
- Understands urgency and can execute tasks efficiently and calmly
- Proficient and effective communicator (written and verbal) across various audiences and situations
- Excellent interpersonal, organization, and time management skills
- Strong team and customer service orientation
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and SharePoint), Microsoft Project, and PlanGrid
- Bachelor's Degree from a four-year college or university or applicable experience/knowledge in the contract furniture industry
- Direct experience with all aspects of contract furniture management - account management, project management, order preparation and management, installation, relocation, storage management, and contract furniture administration
- Knowledge of interior construction, interior design, moves and relocations, truck, furniture manufacturing and shipping, building management, and current workplace issues
- Knowledge of furniture product utilization, including architectural integration
- Able to read blueprints, conduct field verifications, site measurements, and furniture/site surveys
- Proficient in product and technical knowledge, including applicable building codes, correct product applications, custom applications and pricing, price estimating and solicitation, and electricity and cabling requirements
- Proficient in project estimation and budget management skills
- Previous people, project, and customer management experience
- General business acumen with a strategic, agile, and consultative mindset
Benefits
- Competitive wages based on skills and experience
- Comprehensive benefits packages
Company Overview
Henricksen is a furniture dealership that offers designing, project management and installation, product sourcing and procurement services. It was founded in 1962, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.henricksen.com.
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