Client Partner - Payments

Job Description: • Own and grow client relationships as a senior Client Partner within the Commercial organisation • Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion • Develop and execute strategies to achieve 20%+ revenue growth within the client portfolio • Actively manage and develop a pipeline in collaboration with a Business Development Manager • Dedicate over 50% of time to cultivating new business and relationships within clients and participate in promotional activities • Proactively leverage professional networks to generate new opportunities and build personal brand with senior stakeholders (C-level) • Spend significant time face-to-face with clients to ensure strong engagement and understanding of needs • Accountable for revenue, profit forecasts, P&L, and delivery; delegate delivery responsibilities to Delivery Managers while maintaining oversight • Manage and mitigate risks, ensure accurate financial forecasts and succession planning • Ensure robust account growth planning (leveraging Client Growth Model) and drive continuous improvement and innovation in solutions and positioning • Ensure compliance with governance, business rules, and regulatory standards and foster a culture of high performance and continuous improvement Requirements: • Significant professional experience in client management or a similar role within the Payments industry • Proven track record of delivering 20%+ revenue growth across a client portfolio related to Payments • Extensive experience in developing and executing client strategies that drive business growth • Demonstrated success in managing account P&L and achieving financial targets • Experience in client engagement and building senior-level (C-level) client relationships • Proven ability to collaborate and influence across various levels of an organization • Proficient in client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs • Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus • Exceptional leadership, negotiation, and relationship management abilities • Strong business acumen and ability to identify and capitalize on growth opportunities • Proficiency in financial management, including forecasting and risk management • Excellent written and verbal communication skills • Proven ability to manage multiple priorities and work independently in a fast-paced environment • Advanced problem-solving and decision-making capabilities under pressure • Commitment to continuous personal development and staying current with industry trends • Ability to participate in internal and external meetings via video calls and go into corporate or client offices as necessary • Ability for prolonged periods of remaining stationary at a desk and working on a computer • Ability to bend, kneel, crouch, reach overhead, and lift 25 lbs where required • Hand-eye coordination to operate computers and various pieces of office equipment; vision abilities including close vision and toleration of fluorescent lighting • For positions that require business travel and/or event attendance, a valid driver’s license may be necessary Benefits: • Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus • Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership • Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platform subscriptions, pass-it-on sessions, workshops, conferences • Hybrid work and flexible working hours; employee assistance programme • Global internal wellbeing programme and access to wellbeing apps • Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations • Robust healthcare and benefits including Medical, Dental, Vision, Disability coverage (USA) • Flexible Spending Accounts (Medical, Transit, and Dependent Care) • Employer Paid Life Insurance and AD&D Coverages • Health Savings Account paired with low-cost High Deductible Medical Plan • 401(k) Safe Harbor Retirement plan with employer match with immediate vesting