We're seeking a highly skilled and experienced CDP Product Leader to join our team at Delta Airlines. As a key member of our team, you will play a crucial role in supporting the development, configuration, and maintenance of our Real-time Customer Data Platform (CDP), Adobe Experience Platform. This is a remote opportunity, offering a competitive salary of $30 per hour.
Job Summary:
In this role, you will provide technical expertise to our team, troubleshooting technical issues, advising on best practices, and supplying technical guidance to our internal stakeholders. Your ability to communicate complex technical concepts to non-technical audiences will be essential to your success. You will also collaborate with IT and other organizations to align on technical needs and implementations, stay up-to-date with industry trends and best practices, and conduct regular audits to ensure optimal use of the platform.
Key Responsibilities:
- Manage and maintain the Adobe Experience Platform (AEP) Real-time CDP to meet organizational needs
- Support new development, configuration, and maintenance on the platform
- Provide technical guidance and expertise to internal stakeholders regarding segment-building and RT-CDP platform
- Troubleshoot technical issues related to the platform and implement solutions
- Collaborate with IT and other organizations to align on technical needs and implementations
- Stay up-to-date with industry trends and best practices related to the Adobe Experience Platform
- Conduct regular audits to ensure optimal use of the platform
- Lead training sessions to upskill internal stakeholders on the effective use of the platform
- Collaborate with Adobe Support and Consulting agencies to coordinate product upgrades and workarounds
Minimum Qualifications:
- 3+ years of experience related to technical data manipulation and marketing solution experience
- Strong technical skills, especially with Adobe Experience Platform or equivalent
- Ability to troubleshoot and problem-solve technical issues
- Excellent communication skills, capable of conveying technical concepts to non-technical audiences
- Strong analytical skills
- High school diploma or equivalent required
Preferred Qualifications:
- Advanced degree in Business, Computer Science, Data Science, or related field
- Experience with Customer Data structures that incorporate Adobe Experience Platform or similar structures like Salesforce C360 or Segment
- Proven track record of successfully managing and implementing complex organization-level structures
- In-depth knowledge of data governance and data manipulation best practices
- Prior experience in a large-scale e-commerce or digital business organization environment, ideally with a focus on customer journey optimization
What We Offer:
At Delta Airlines, we offer a competitive salary, industry-leading profit-sharing program, and performance incentives. Our benefits package includes:
- 401(k) with company contributions of up to 9%
- Paid time off, including vacation, holidays, and parental leave
- Comprehensive health benefits, including medical, dental, vision, and life insurance
- Family care support, including fertility assistance, surrogacy and adoption support, and lactation assistance
- Holistic Well-being programs to support physical, emotional, social, and financial health
- Domestic and International space available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term professional goals
We encourage you to apply, even if you don't feel you're a perfect match. We're looking for great people to join our friendly team.
Apply Now
Apply Now
Apply Now