Case Intake Specialist and Project Manager Support

Location: Remote. Note: Only candidates located in the following states will be considered (AZ, CA, CT, FL, GA, OH, OK, OR, MT, MS, NY, PA, VA). Position: Full-Time, Non-Exempt, 40 hours per week, weekends and evenings required (Pacific Time) Reports to: Director of Operations/CEO Supervisory responsibilities: None Salary: $19.00-21.00/hour About the Company Godoy Medical Forensics, Inc. is a rapidly growing legal consulting company that provides medical expert witness services to attorneys, primarily in criminal cases. Founded in 2009, we have evolved into a prominent consulting firm with a diverse team of experts, including physicians, toxicologists, forensic interviewers, and Registered Nurses (RNs). We offer expert opinions in numerous forensic areas, including sexual assault, child abuse, gunshot wounds, assault, DUI, and homicide cases. We are retained by both the prosecution and the defense, with a significant portion of our cases coming from defense attorneys. Join us as we continue to expand our influence in the field of forensic nursing and expert consultation. Job Overview The Case Intake Specialist and Project Manager Support role is primarily responsible for managing lead intake and initial case coordination, with additional duties supporting the Project Coordinator during peak workloads, team member absences, and after-hours needs. This position serves as the first point of contact for new business inquiries, ensuring prompt and professional responses while maintaining organized lead tracking and case setup processes. The ideal candidate thrives in a dynamic environment, demonstrates strong organizational skills, and can work efficiently with minimal supervision. This full-time position requires evening and weekend hours (Pacific Time) to provide coverage during non-traditional business hours and staff vacations or absences. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Case Intake Specialist • Respond to initial client inquiries during evening/weekend hours • Follow-up on new leads in Lead Docket, our CRM/lead generation software, and manage documentation • Maintain and update contact databases of law firms and legal organizations • Process and organize lead information according to established protocols • Create and send initial estimates for case services • Prepare intake invoices and retainers for new cases Project Support • Manage pending cases in FileVine, including processing and organizing discovery documents using company-specific procedures and tools • Monitor project timelines and update task lists for active cases • Prepare invoices for completed work on existing cases • Book travel arrangements for expert testimony, including flights, hotels, and ground transportation • Support the Project Coordinator with maintaining comprehensive project documentation and coverage during staff absences or high-volume periods Report Finalization • Finalize all expert reports by checking for grammatical errors and proper punctuation • Ensure citations are formatted properly according to company standards • Add company logo, header, footer, and expert signature to documents • Convert finalized documents to Adobe PDF format • Ensure all reports meet company quality standards before submission General Support • Monitor and respond to communications during evening/weekend hours • Serve as backup for team members during absences or high-volume periods • Perform other tasks as assigned by senior staff and management Required Education, Experience and Skills • High school diploma or equivalent required • 1 Year administrative or customer service experience required • Basic understanding of Customer Resource Management (CRM) and project management principles • Excellent written and verbal communication skills • Ability to work independently with minimal supervision • Strong organizational skills and attention to detail • Strong proofreading and editing skills • Proficiency in Microsoft Office suite • Proficiency with Adobe Acrobat Pro and QuickBooks • Experience with preparing estimates and invoices preferred • Attention to detail in document formatting and financial calculations • Ability and willingness to learn new software quickly (FileVine, Lead Docket, etc.) • Ability to maintain confidentiality when handling sensitive information • Availability to work afternoons/evenings and weekends Other Job Requirements • Home office with a dedicated, quiet and distraction-free working space • Access to high-speed internet connection in work environment • Ability to maintain a professional appearance and environment during video conferences • Availability to increase hours on short notice when needed for coverage Physical Demands: Sitting/Standing/Walking: Must be able to sit at a computer for long periods of time. Speaking/Hearing: Ability to effectively communicate with co-workers and clients Vision: Must be able to see details on a computer screen and read printed materials What We Offer 401K w/Employer Match 11 Paid Holidays plus 1 floating holiday Paid Sick Leave Paid Vacation Remote Work Environment Opportunity for Growth and Leadership Development Onboarding Includes on the Job Training and Mentorship. Family-Oriented Business Culture with Reasonable Flexibility Tuition Reimbursement Godoy Medical Forensics, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.