Business System Analyst(Healthcare) Fully remote - Stellent IT - Minneapolis, MN - work from home job
Company: Stellent IT
Job description: Business System Analyst(Healthcare)
Fully remote
6 + Months
Phone + Skype
Jd:
Required Qualifications:
4 + years of B2B SaaS customer success or support experience working with enterprise level clients to
solve technical and data issues
Excellent problem solving and investigation skills
Ability to write clear system documentation (user guides, how to guides, training materials, etc.)
Exposure to file loading, automated jobs, or data analysis, and issue replication documentation
Familiarity with service ticketing platforms (JIRA or other)
Understanding of and prior experience supporting the healthcare industry,
Intermediate proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint)
Ability to work any 8-hour shift between the hours of 8:00 AM 5:00 PM CST from Monday Friday
Associate's Degree (or higher) OR equivalent work experience
Tools: Jira, zendesk, salesforce, (Workfront Preferred)
Preferred Qualifications:
Exposure to; EDI/ETL; SFTP, SaaS products, architecture, configuration, and functionality
Primary Responsibilities:
Promptly and effectively respond to customer inquiries via ticketing system, email or online meetings to
help us deliver world-class customer support. This will be accomplished by analyzing business and
system issues, gathering problem information, and coordinating solutions.
Promptly investigate customer issues, answering queries, researching issues, forwarding or escalating
issues to experts based on findings.
Help identify & resolve scope changes, technical issues, and bugs as they arise by working with the
implementation and engineering teams.
Maintain a solid understanding of the capabilities & configuration of our products, serving as an SME in
one to build and maintain our knowledgebase and training materials.
Additional duties as assigned
Vivek Kumar
Senior Technical Recruiter
Contact No: +1 646 968 8493
Expected salary:
Location: Minneapolis, MN
Job date: Sat, 16 Sep 2023 22:12:46 GMT
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