Job Title: Business Analyst / Account Manager (Salesforce)
Experience: 6 months- 1 year
Location: Remote (Germany)
About Cloud Science Labs (CSL)
Cloud Science Labs (CSL) is a leading IT & Cloud consulting partner specializing in delivering cutting-edge Cloud, CRM, and AI solutions. We help organizations accelerate digital transformation across Sales, Marketing, and Service operations through innovative technologies and agile methodologies.
At CSL, we foster an open, positive, and employee-oriented culture built on strong ethical values and diversity. Our mission is to deliver measurable value through quality-driven solutions and cost optimization, enabling long-term business growth for our global clients.
Role Overview
We are looking for a proactive and client-focused Business Analyst / Account Manager with 6–7 months of experience to support and manage our growing client base in Germany. This remote role requires a blend of business analysis, Salesforce understanding, and client relationship management skills. The ideal candidate will act as a bridge between clients and technical teams while ensuring strong account ownership and customer satisfaction.
Key Responsibilities
• Act as the primary point of contact for assigned client accounts in Germany.
• Gather, analyze, and document business requirements from clients.Translate business needs into clear functional specifications for Salesforce solutions.
• Coordinate with technical teams to ensure timely and accurate implementation.
• Assist in configuring Salesforce features such as reports, dashboards, workflows, and basic automation.
• Support system testing and User Acceptance Testing (UAT).
• Provide user training, onboarding, and post-implementation support.
• Track project timelines, deliverables, and communicate regular updates to clients.
• Maintain strong client relationships and ensure high customer satisfaction.
• Identify opportunities for account growth, upselling, and cross-selling services.
• Prepare documentation including BRDs, user stories, process flows, and meeting notes.
• Assist in preparing proposals, presentations, and client demonstrations.
• Proactively resolve issues and ensure smooth project execution.
Qualifications
• Bachelor’s degree in Business, IT, Computer Science, or related field.
• 6–7 months of experience in Business Analysis, CRM support, Account Management, or similar role.
• Basic understanding of Salesforce (Sales Cloud preferred).
• Strong communication and presentation skills (English required).
• Ability to manage remote work and coordinate across time zones.
• Strong analytical and problem-solving skills.
• Organized, self-motivated, and detail-oriented.
• Ability to manage multiple client interactions simultaneously.
Preferred (Good to Have)
• Salesforce Administrator Certification (or currently pursuing).
• Understanding of CRM processes and automation.
• Exposure to Agile project environments.
• Experience working with international clients.
Work Location: Remote