Billing Specialist I

Citizens Energy Group is seeking a Billing Specialist I to join their team. This role involves ensuring timely and accurate billing for residential, commercial, and industrial customer accounts, along with correcting billing exceptions and analyzing meter reading discrepancies. Responsibilities Research and complete tasks created by the Customer Information System or a Contact Center employee to correct conditions preventing a customer account from billing accurately Complete various reports to improve bill accuracy and identify unbilled customer accounts Participate in employee training and development Perform other duties as assigned Skills Graduation from High School or equivalent Proficiency in operation of a personal computer Excellent interpersonal, written and oral communication skills Ability to transition from task to task with little oversight Proficiency in Microsoft Office products (Word, Excel, and PowerPoint) Knowledge of the IURC Administrative code for gas, water, and wastewater Knowledge of CEG's Terms and Conditions for Citizens Gas, Citizens Water, Citizens Wastewater Authority, Westfield Gas, Westfield Water, Westfield Wastewater, Steam and Chilled Water Knowledge of CEG's Customer Information System Benefits Health, Dental & Vision Defined Benefit Pension Plan 401(k) Retirement Plan with company match Short Term Incentive Pay (STIP) Plan Health Savings Account (HSA) with company contribution Wellness Program Adoption and tuition assistance Employee Credit Union PTO and Paid Holidays Flexible Hybrid Work Schedule Company Overview Citizens Energy Group is a public trust that provides natural gas, thermal energy, water, and wastewater services. It was founded in 1887, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 1001-5000 employees. Its website is