Job Description:
• Support program operations by answering incoming community calls and providing program eligibility information
• Record information obtained from all interactions into electronic documentation
• Perform intake functions that include conducting initial interviews, gathering pertinent information, assessing urgency of the need, and providing overall program information
• Maintain member's right to privacy and protect SCAN operations by keeping information confidential
• Inform the community and potential clients about IAH services utilizing approved presentation materials
• Establish, develop and cultivate relationships in the communities IAH serves
• Educate and communicate to external audiences about IAH
Requirements:
• Associate's Degree or equivalent experience
• 0-3 years of related experience
• BILINGUAL- Must be bilingual in English/Spanish (Test will be administered to assess proficiency)
• Performs work under direct supervision
• Handles basic issues and problems, and refers more complex issues to higher-level staff
• Possesses beginning to working knowledge of subject matter
Benefits:
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!