Auto Driveaway Transport Logistics - Account Manager

Auto Driveaway Transport Logistics - Account Manager In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser. All Jobs  >  Account Manager Auto Driveaway Transport Logistics Apply Account Manager Fully Remote • United States Apply Description  Looking for the ability to make an impact as a key part of a dedicated, diverse, and growing company? If so, Auto Driveaway  Systems, LLC is seeking an energetic, customer-focused Account Manager to manage a portfolio of customer relationships. Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets as well as vehicle leasing and management companies with fast, safe and reliable door-to-door service nationwide. Services include fleet shipping and fleet management services; single vehicle “door-to-door driveaway” shipping; “truckaway” shipping via the industry’s largest network of DOT approved Motor Carriers; expedited shipping; enclosed carrier shipping for high-value vehicles; international (overseas) shipping; short-term and long-term vehicle storage; licensing, titling and registration of vehicles; and vehicle maintenance and reconditioning services. Specialized and dedicated Account Managers are a cornerstone of the Auto Driveaway value proposition. The Account Manager is responsible for learning and understanding all aspects of a customer’s transportation and logistics needs, serving as the single point of contact for day to day transactions as well as overseeing complex projects.  Roles and Responsibilities - Serve as the primary point of contact for assigned Auto Driveaway customers - Manage customer orders, quotes, status updates, escalations etc. as needed for the assigned customer portfolio - Assist customers with access and training to utilize Auto Driveaway’s customer portal - Provide requested reporting and analytics - Develop customer policies and Service Level Agreements that address customer needs and pain points, while ensuring the overall success and efficiency of the Auto Driveaway network of offices - Grow Auto Driveaway’s relationship with the customer through the offering of additional products and services - Collaborate with all Auto Driveaway offices on customer needs, moves, updates etc. - Coordinate and communicate with other suppliers in the customer’s fleet supply chain, including vehicle manufacturers, upfitters, maintenance providers etc. - Orchestrate ad-hoc projects as needed by assigned customers Requirements - College degree preferred or equivalent experience - 3+ years of account management experience - Strong background in customer service - Exceptional organizational and communication skills - Meticulous attention to detail - Proficiency with e-mail and Microsoft Office Suite, especially Excel - Ability to multi task and work in a fast-paced environment, recognizing a sense of urgency and drive to achieve results Preferred Skills - Project planning and project management skills - Knowledge of the fleet or commercial vehicle industry - Logistics or transportation background - Data analysis and/or report building experience The compensation range for this role is $48,000-$60,000, depending on industry experience, plus participation in the company's bonus programs and full suite of benefits. Apply View All Jobs Powered by Payroll & HR Software