Fidelity Investments is a leading financial services company, and they are seeking an Associate for their Email Operations team. The role focuses on applying email channel expertise to enhance operational processes and drive customer engagement through digital channels.
Responsibilities
- Experience with HTML, CSS, JavaScript, AmpScript, and Adobe Creative Cloud Experience with Salesforce Marketing Cloud including Journey building and Distributed Marketing and other marketing automation platforms
- Basic understanding of Salesforce CRM or CRMs data
- Ability to understand system architecture and platform capabilities
- Develop and maintain dynamic email content
- Audit and perform quality assurance on electronic communications to ensure flawless delivery, including peer and team design reviews
- Support and monitor email communications in production, troubleshoot technical issues, and make modifications as necessary to ensure communication accuracy
- Test, optimize and debug email content for deliverability and rendering
- Ability to analyze problems and devise practical solutions
- Ability to effectively collaborate across the Marketing team and with business partners
- Integrity and purpose with a strong sense of accountability owning successes and failures
- Exceptional organizational skills, consistently setting and meeting deadlines, prioritizing or re-prioritizing, and using outstanding judgement in engaging collaborators and senior resources
Skills
- Experience with HTML, CSS, JavaScript, AmpScript, and Adobe Creative Cloud
- Experience with Salesforce Marketing Cloud including Journey building and Distributed Marketing and other marketing automation platforms
- Basic understanding of Salesforce CRM or CRMs data
- Ability to understand system architecture and platform capabilities
- Develop and maintain dynamic email content
- Audit and perform quality assurance on electronic communications to ensure flawless delivery, including peer and team design reviews
- Support and monitor email communications in production, troubleshoot technical issues, and make modifications as necessary to ensure communication accuracy
- Test, optimize and debug email content for deliverability and rendering
- Ability to analyze problems and devise practical solutions
- Ability to effectively collaborate across the Marketing team and with business partners
- Integrity and purpose with a strong sense of accountability owning successes and failures
- Exceptional organizational skills, consistently setting and meeting deadlines, prioritizing or re-prioritizing, and using outstanding judgement in engaging collaborators and senior resources
Benefits
- Comprehensive health care coverage and emotional well-being support
- Market-leading retirement
- Generous paid time off and parental leave
- Charitable giving employee match program
- Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
Company Overview
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. It was founded in 1946, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is https://www.fidelity.com.
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