bet365 is one of the world's leading online gambling companies, known for its innovative approach to In-Play betting. As a User Experience Research Analyst, you will transform customer insights into actionable input that informs product and business decisions, contributing across the product lifecycle in a collaborative environment.
Responsibilities
- Supporting and contributing to generative and evaluative UX research initiatives
- Analyzing qualitative and quantitative data to identify meaningful patterns and insights
- Synthesizing findings into clear, structured outputs that highlight relevance and impact
- Translating research insights into presentations that clearly communicate key takeaways, implications for product, business and customer experience
- Presenting findings confidently to internal teams, with guidance and support
- Building and maintaining relationships with internal teams and external partners
- Taking ownership of assigned research tasks, timelines, and deliverables
- Identifying gaps, risks, or opportunities and raising them early
- Collaborating closely with designers, product managers, and fellow researchers
- Applying best practices to ensure high-quality, accurate, and reliable research outputs
Skills
- Strong familiarity with User Experience Research (UXR) methods and practices, including both qualitative and quantitative approaches
- Educational background in a relevant field (business, psychology, human–computer interaction, design, journalism) or equivalent experience
- Proficiency with user research, analysis, and design tools (e.g., Maze, SurveyMonkey, Figma, Sketch)
- Strong research skills with the ability to quickly grasp complex topics and accurately analyze data
- Ability to synthesize findings into concise, actionable insights with clear product and business implications
- High attention to detail while comfortably switching between high-level concepts and specific data points
- Clear written and verbal communication; confident presenting to peers and stakeholders
- Critical thinking and curiosity to ask meaningful follow-up questions and challenge assumptions
- Proven delivery of impactful research outputs (summaries, presentations, insight reports); effective collaboration with marketing, product, design, and business teams; strong organization and time management with the ability to work independently
Company Overview
Bet365 is an online gambling company that offers comprehensive in-play services for its clients. It was founded in 2001, and is headquartered in Stoke-on-trent, Stoke-on-Trent, GBR, with a workforce of 5001-10000 employees. Its website is http://www.bet365.com.
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